The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment

The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment

This research aims is to establish a broad conceptual framework to facilitate development of E-Service Quality in Malaysia.

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Bibliographic Details
Main Author: Ging, Yong Chung
Format: Thesis
Published: 2004
Subjects:
HF5410-5417.5 Marketing
Distribution of products
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id my-mmu-ep.701
record_format uketd_dc
spelling my-mmu-ep.7012010-06-29T03:11:06Z The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment 2004-10 Ging, Yong Chung HF5410-5417.5 Marketing. Distribution of products This research aims is to establish a broad conceptual framework to facilitate development of E-Service Quality in Malaysia. 2004-10 Thesis http://shdl.mmu.edu.my/701/ http://vlib.mmu.edu.my/diglib/login/dlusr/login.php masters Multimedia University Research Library
institution Multimedia University
collection MMU Institutional Repository
topic HF5410-5417.5 Marketing
Distribution of products
spellingShingle HF5410-5417.5 Marketing
Distribution of products
Ging, Yong Chung
The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
description This research aims is to establish a broad conceptual framework to facilitate development of E-Service Quality in Malaysia.
format Thesis
qualification_level Master's degree
author Ging, Yong Chung
author_facet Ging, Yong Chung
author_sort Ging, Yong Chung
title The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
title_short The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
title_full The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
title_fullStr The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
title_full_unstemmed The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
title_sort factors that affect customer satisfaction and customer loyalty in online service environment
granting_institution Multimedia University
granting_department Research Library
publishDate 2004
_version_ 1747829195796381696

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