Antecedents Of Outsourcing Intensity And Success For Banking Automated Teller Machine Operations In Malaysia

Rising global competition, escalating operational costs and customers’ demands have resulted in banks considering outsourcing to reduce costs. This research seeks to examine the key components and the antecedents of outsourcing intensity (i.e. percentage of the key component outsourced) of ATM Opera...

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Main Author:	Jesudoss, Paul Doss O P S
Format:	Thesis
Published:	2017
Subjects:	HD2365-2385 Contracting Letting of contracts
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id	my-mmu-ep.7182
record_format	uketd_dc
spelling	my-mmu-ep.71822018-07-10T09:00:37Z Antecedents Of Outsourcing Intensity And Success For Banking Automated Teller Machine Operations In Malaysia 2017-05 Jesudoss, Paul Doss O P S HD2365-2385 Contracting. Letting of contracts Rising global competition, escalating operational costs and customers’ demands have resulted in banks considering outsourcing to reduce costs. This research seeks to examine the key components and the antecedents of outsourcing intensity (i.e. percentage of the key component outsourced) of ATM Operations in Malaysia. In addition, the study also investigates whether service quality and relationship quality moderate and mediate between outsourcing intensity and outsourcing success. This study utilizes sequential explanatory mixed methods. In the first phase, a survey approach was used to collect data from ATM operations personnel, data collected via online resulted in 142 usable survey questionnaires responses from ATM operations personnel (40.2 percent response rate) across 22 banks that operated in Malaysia. The survey data was then analyzed using a SMART PLS®. For the second phase, semi- structured interviews were conducted with 31 ATM personnel to further explore in more depth the related outsourcing issues to provide clearer explanations for the research questions posed in the study, NVIVO® was used to decipher the interview abstracts and form themes. The findings from both the quantitative and qualitative approaches were then triangulated to address the research questions. 2017-05 Thesis http://shdl.mmu.edu.my/7182/ http://library.mmu.edu.my/diglib/onlinedb/dig_lib.php phd doctoral Multimedia University Faculty of Management
institution	Multimedia University
collection	MMU Institutional Repository
topic	HD2365-2385 Contracting Letting of contracts
spellingShingle	HD2365-2385 Contracting Letting of contracts Jesudoss, Paul Doss O P S Antecedents Of Outsourcing Intensity And Success For Banking Automated Teller Machine Operations In Malaysia
description	Rising global competition, escalating operational costs and customers’ demands have resulted in banks considering outsourcing to reduce costs. This research seeks to examine the key components and the antecedents of outsourcing intensity (i.e. percentage of the key component outsourced) of ATM Operations in Malaysia. In addition, the study also investigates whether service quality and relationship quality moderate and mediate between outsourcing intensity and outsourcing success. This study utilizes sequential explanatory mixed methods. In the first phase, a survey approach was used to collect data from ATM operations personnel, data collected via online resulted in 142 usable survey questionnaires responses from ATM operations personnel (40.2 percent response rate) across 22 banks that operated in Malaysia. The survey data was then analyzed using a SMART PLS®. For the second phase, semi- structured interviews were conducted with 31 ATM personnel to further explore in more depth the related outsourcing issues to provide clearer explanations for the research questions posed in the study, NVIVO® was used to decipher the interview abstracts and form themes. The findings from both the quantitative and qualitative approaches were then triangulated to address the research questions.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Jesudoss, Paul Doss O P S
author_facet	Jesudoss, Paul Doss O P S
author_sort	Jesudoss, Paul Doss O P S
title	Antecedents Of Outsourcing Intensity And Success For Banking Automated Teller Machine Operations In Malaysia
title_short	Antecedents Of Outsourcing Intensity And Success For Banking Automated Teller Machine Operations In Malaysia
title_full	Antecedents Of Outsourcing Intensity And Success For Banking Automated Teller Machine Operations In Malaysia
title_fullStr	Antecedents Of Outsourcing Intensity And Success For Banking Automated Teller Machine Operations In Malaysia
title_full_unstemmed	Antecedents Of Outsourcing Intensity And Success For Banking Automated Teller Machine Operations In Malaysia
title_sort	antecedents of outsourcing intensity and success for banking automated teller machine operations in malaysia
granting_institution	Multimedia University
granting_department	Faculty of Management
publishDate	2017
_version_	1747829661900996608

Antecedents Of Outsourcing Intensity And Success For Banking Automated Teller Machine Operations In Malaysia

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