Safeguarding Lessons Learned In Improving Information Technology Disaster Recovery Processes Through An Action Research

The ultimate objective of any organisation’s Information Technology (IT) infrastructure is to provide uninterrupted service to customers. However, in the event of a disaster, a cause for organisations failing to meet this objective is the absence of knowledge that can guide response initiatives, nam...

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Main Author:	Hajah Mohideen, Hanizah
Format:	Thesis
Published:	2019
Subjects:	HD49-49.5 Crisis management Emergency management Inflation
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id	my-mmu-ep.7722
record_format	uketd_dc
spelling	my-mmu-ep.77222020-09-17T05:37:47Z Safeguarding Lessons Learned In Improving Information Technology Disaster Recovery Processes Through An Action Research 2019-07 Hajah Mohideen, Hanizah HD49-49.5 Crisis management. Emergency management. Inflation The ultimate objective of any organisation’s Information Technology (IT) infrastructure is to provide uninterrupted service to customers. However, in the event of a disaster, a cause for organisations failing to meet this objective is the absence of knowledge that can guide response initiatives, namely, key lessons learned from prior disasters. A preliminary interview with a Disaster Recovery (DR) team leader and a focus group discussion with DR team members concluded that the DR teams in client organisations face two challenges: (i) absence of a centralised lessons-learned repository and (ii) inability to safeguard valuable information during DR activities. The interview and focus group discussion concluded that the lessons-learned process is not prominent in client organisations. In addition, limited attention is given for the knowledge that can prevent future repetitive error and safeguard time and cost. Thus, this research studies the factors for creating a centralised lessons-learned repository and simplifying the process to capture valuable information during DR activities in client organisation. This research aims to solve the abovementioned two problems in client organisation and contribute to scientific knowledge by (i) providing valuable information in a centralised lessons-learned repository, in which client organisations can learn from past experience and improve future responses, and (ii) supporting client organisations to safeguard valuable information during DR activities. 2019-07 Thesis http://shdl.mmu.edu.my/7722/ http://library.mmu.edu.my/library2/diglib/mmuetd/ phd doctoral Multimedia University Faculty of Management
institution	Multimedia University
collection	MMU Institutional Repository
topic	HD49-49.5 Crisis management Emergency management Inflation
spellingShingle	HD49-49.5 Crisis management Emergency management Inflation Hajah Mohideen, Hanizah Safeguarding Lessons Learned In Improving Information Technology Disaster Recovery Processes Through An Action Research
description	The ultimate objective of any organisation’s Information Technology (IT) infrastructure is to provide uninterrupted service to customers. However, in the event of a disaster, a cause for organisations failing to meet this objective is the absence of knowledge that can guide response initiatives, namely, key lessons learned from prior disasters. A preliminary interview with a Disaster Recovery (DR) team leader and a focus group discussion with DR team members concluded that the DR teams in client organisations face two challenges: (i) absence of a centralised lessons-learned repository and (ii) inability to safeguard valuable information during DR activities. The interview and focus group discussion concluded that the lessons-learned process is not prominent in client organisations. In addition, limited attention is given for the knowledge that can prevent future repetitive error and safeguard time and cost. Thus, this research studies the factors for creating a centralised lessons-learned repository and simplifying the process to capture valuable information during DR activities in client organisation. This research aims to solve the abovementioned two problems in client organisation and contribute to scientific knowledge by (i) providing valuable information in a centralised lessons-learned repository, in which client organisations can learn from past experience and improve future responses, and (ii) supporting client organisations to safeguard valuable information during DR activities.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Hajah Mohideen, Hanizah
author_facet	Hajah Mohideen, Hanizah
author_sort	Hajah Mohideen, Hanizah
title	Safeguarding Lessons Learned In Improving Information Technology Disaster Recovery Processes Through An Action Research
title_short	Safeguarding Lessons Learned In Improving Information Technology Disaster Recovery Processes Through An Action Research
title_full	Safeguarding Lessons Learned In Improving Information Technology Disaster Recovery Processes Through An Action Research
title_fullStr	Safeguarding Lessons Learned In Improving Information Technology Disaster Recovery Processes Through An Action Research
title_full_unstemmed	Safeguarding Lessons Learned In Improving Information Technology Disaster Recovery Processes Through An Action Research
title_sort	safeguarding lessons learned in improving information technology disaster recovery processes through an action research
granting_institution	Multimedia University
granting_department	Faculty of Management
publishDate	2019
_version_	1747829666754854912

Safeguarding Lessons Learned In Improving Information Technology Disaster Recovery Processes Through An Action Research

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