Knowledge Management System Usage, User Satisfaction And Decision Making Effectiveness In Jordanian Banks

The banking sector is one of the key investors in Knowledge Management Systems (KMS). In developed countries, there is a sufficient understanding of the importance of using the KMS in the banking sector. However, awhollyopposite situation exists in developing countries, particularly the Jordanian ba...

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Main Author:	Okour, Mohammad Khaleel
Format:	Thesis
Published:	2018
Subjects:	HD30.23 Decision making
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id	my-mmu-ep.7728
record_format	uketd_dc
spelling	my-mmu-ep.77282020-09-17T07:24:04Z Knowledge Management System Usage, User Satisfaction And Decision Making Effectiveness In Jordanian Banks 2018-06 Okour, Mohammad Khaleel HD30.23 Decision making The banking sector is one of the key investors in Knowledge Management Systems (KMS). In developed countries, there is a sufficient understanding of the importance of using the KMS in the banking sector. However, awhollyopposite situation exists in developing countries, particularly the Jordanian banking sector. The actual usage level of KMS in Jordanian banks is currently unknown. KMS has no significant value, if not placed in the usage stage. Therefore, the understanding of KMS usage is to a large extent determined by the understanding of potential antecedents (technological and organisational) and consequences of such usage behaviour, as proposed in this thesis. Further, this study aimed at attesting to the mediating influence of users‘ satisfaction on the relationship between KMS usage and decisionmaking effectiveness, as well as the moderating influence of KMS experience on the proposed consequences. This research is cross-sectional whereby a self-administered questionnaire was utilised. In total, 341 usable questionnaires were successfully received. Structural Equation Modelling (SEM) was used to analyse and test the hypothesised relationships among research variables. Findings showed that relative advantage, complexity, and knowledge quality (technological antecedents) are significantly affecting KMS usage. Also, top management support, trust, and formalisation (organisational antecedents) significantly affect KMS usage. Furthermore, user satisfaction significantly mediates the relationship between KMS usage and decision-making effectiveness. Concerning the moderation effects, KMS experience only moderates the relationship between KMS usage and decisionmaking effectiveness. In terms of theoretical implications, this thesis has extended the Diffusion of Innovation (DOI) model with the information system (IS) success model to provide a more comprehensive framework that can strengthen and expand the theoretical understanding ofKMS usage. 2018-06 Thesis http://shdl.mmu.edu.my/7728/ http://library.mmu.edu.my/library2/diglib/mmuetd/ phd doctoral Multimedia University Faculty of Management
institution	Multimedia University
collection	MMU Institutional Repository
topic	HD30.23 Decision making
spellingShingle	HD30.23 Decision making Okour, Mohammad Khaleel Knowledge Management System Usage, User Satisfaction And Decision Making Effectiveness In Jordanian Banks
description	The banking sector is one of the key investors in Knowledge Management Systems (KMS). In developed countries, there is a sufficient understanding of the importance of using the KMS in the banking sector. However, awhollyopposite situation exists in developing countries, particularly the Jordanian banking sector. The actual usage level of KMS in Jordanian banks is currently unknown. KMS has no significant value, if not placed in the usage stage. Therefore, the understanding of KMS usage is to a large extent determined by the understanding of potential antecedents (technological and organisational) and consequences of such usage behaviour, as proposed in this thesis. Further, this study aimed at attesting to the mediating influence of users‘ satisfaction on the relationship between KMS usage and decisionmaking effectiveness, as well as the moderating influence of KMS experience on the proposed consequences. This research is cross-sectional whereby a self-administered questionnaire was utilised. In total, 341 usable questionnaires were successfully received. Structural Equation Modelling (SEM) was used to analyse and test the hypothesised relationships among research variables. Findings showed that relative advantage, complexity, and knowledge quality (technological antecedents) are significantly affecting KMS usage. Also, top management support, trust, and formalisation (organisational antecedents) significantly affect KMS usage. Furthermore, user satisfaction significantly mediates the relationship between KMS usage and decision-making effectiveness. Concerning the moderation effects, KMS experience only moderates the relationship between KMS usage and decisionmaking effectiveness. In terms of theoretical implications, this thesis has extended the Diffusion of Innovation (DOI) model with the information system (IS) success model to provide a more comprehensive framework that can strengthen and expand the theoretical understanding ofKMS usage.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Okour, Mohammad Khaleel
author_facet	Okour, Mohammad Khaleel
author_sort	Okour, Mohammad Khaleel
title	Knowledge Management System Usage, User Satisfaction And Decision Making Effectiveness In Jordanian Banks
title_short	Knowledge Management System Usage, User Satisfaction And Decision Making Effectiveness In Jordanian Banks
title_full	Knowledge Management System Usage, User Satisfaction And Decision Making Effectiveness In Jordanian Banks
title_fullStr	Knowledge Management System Usage, User Satisfaction And Decision Making Effectiveness In Jordanian Banks
title_full_unstemmed	Knowledge Management System Usage, User Satisfaction And Decision Making Effectiveness In Jordanian Banks
title_sort	knowledge management system usage, user satisfaction and decision making effectiveness in jordanian banks
granting_institution	Multimedia University
granting_department	Faculty of Management
publishDate	2018
_version_	1747829668213424128

Knowledge Management System Usage, User Satisfaction And Decision Making Effectiveness In Jordanian Banks

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