Customer Focus On Internet Banking In Malaysia
This study deliberates on the customer focus of Internet banking in Malaysia. The study is a qualitative empirical research on the development of Internet banking in Malaysia. The results of the survey indicate that most of the consumers are not opting for Internet banking as they prefer human inter...
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my-mmu-ep.7942010-07-02T04:10:40Z Customer Focus On Internet Banking In Malaysia 2005-03 Sudha, Raju HG1710 Electronic Funds Transfers This study deliberates on the customer focus of Internet banking in Malaysia. The study is a qualitative empirical research on the development of Internet banking in Malaysia. The results of the survey indicate that most of the consumers are not opting for Internet banking as they prefer human interactions in their banking activity.The banks should, therefore, provide a human touch through video conferencing and they should not impose a fee for Internet banking transactions. The security features of Internet banking should be improved by building stronger firewalls to prevent hackers entering into Internet banking codes. Internet banking should be user-friendly so as to entice more clients to use their services. 2005-03 Thesis http://shdl.mmu.edu.my/794/ http://myto.perpun.net.my/metoalogin/logina.php masters Multimedia University Research Library |
| institution |
Multimedia University |
| collection |
MMU Institutional Repository |
| topic |
HG1710 Electronic Funds Transfers |
| spellingShingle |
HG1710 Electronic Funds Transfers Sudha, Raju Customer Focus On Internet Banking In Malaysia |
| description |
This study deliberates on the customer focus of Internet banking in Malaysia. The study is a qualitative empirical research on the development of Internet banking in Malaysia. The results of the survey indicate that most of the consumers are not opting for Internet banking as they prefer human interactions in their banking activity.The banks should, therefore, provide a human touch through video conferencing and they should not impose a fee for Internet banking transactions. The security features of Internet banking should be improved by building stronger firewalls to prevent hackers entering into Internet banking codes. Internet banking should be user-friendly so as to entice more clients to use their services. |
| format |
Thesis |
| qualification_level |
Master's degree |
| author |
Sudha, Raju |
| author_facet |
Sudha, Raju |
| author_sort |
Sudha, Raju |
| title |
Customer Focus On Internet Banking In Malaysia |
| title_short |
Customer Focus On Internet Banking In Malaysia |
| title_full |
Customer Focus On Internet Banking In Malaysia |
| title_fullStr |
Customer Focus On Internet Banking In Malaysia |
| title_full_unstemmed |
Customer Focus On Internet Banking In Malaysia |
| title_sort |
customer focus on internet banking in malaysia |
| granting_institution |
Multimedia University |
| granting_department |
Research Library |
| publishDate |
2005 |
| _version_ |
1747829217974812672 |