Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS)

This study examines the level of customer satisfaction with special reference to Timber Verification Services (TVS) rendered by The Malaysian Timber Industry Board (MTIB) using SERVQUAL dimensions as the instrument.

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Bibliographic Details
Main Author:	Mohd Noor, Mohd Nazri
Format:	Thesis
Published:	2005
Subjects:	HD2340.8-2346.5 Small and medium-sized businesses artisans handicrafts trades
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id	my-mmu-ep.822
record_format	uketd_dc
spelling	my-mmu-ep.8222010-07-05T04:24:43Z Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS) 2005-04 Mohd Noor, Mohd Nazri HD2340.8-2346.5 Small and medium-sized businesses, artisans, handicrafts, trades This study examines the level of customer satisfaction with special reference to Timber Verification Services (TVS) rendered by The Malaysian Timber Industry Board (MTIB) using SERVQUAL dimensions as the instrument. 2005-04 Thesis http://shdl.mmu.edu.my/822/ http://vlib.mmu.edu.my/diglib/login/dlusr/login.php masters Multimedia University Research Library
institution	Multimedia University
collection	MMU Institutional Repository
topic	HD2340.8-2346.5 Small and medium-sized businesses artisans handicrafts trades
spellingShingle	HD2340.8-2346.5 Small and medium-sized businesses artisans handicrafts trades Mohd Noor, Mohd Nazri Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS)
description	This study examines the level of customer satisfaction with special reference to Timber Verification Services (TVS) rendered by The Malaysian Timber Industry Board (MTIB) using SERVQUAL dimensions as the instrument.
format	Thesis
qualification_level	Master's degree
author	Mohd Noor, Mohd Nazri
author_facet	Mohd Noor, Mohd Nazri
author_sort	Mohd Noor, Mohd Nazri
title	Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS)
title_short	Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS)
title_full	Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS)
title_fullStr	Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS)
title_full_unstemmed	Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS)
title_sort	assessment of customer satisfaction using serqual instrument with special reference to the malaysian timber industry board (mtib) and its timber verification services (tvs)
granting_institution	Multimedia University
granting_department	Research Library
publishDate	2005
_version_	1747829224806285312

Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS)

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