A Case Study On Hong Leong Bank Berhad In Malaysia

A Case Study On Hong Leong Bank Berhad In Malaysia

This research was conducted to study the customers' expectations and customers' perceptions (Gap 5) towards the internet banking service quality in HLBB by using the 17 internet banking service quality dimensions developed by Jun and Chai in 2001.

Saved in:
Bibliographic Details
Main Author: Lee, Kim Lain
Format: Thesis
Published: 2006
Subjects:
HG Finance
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-mmu-ep.828
record_format uketd_dc
spelling my-mmu-ep.8282010-07-05T06:56:49Z A Case Study On Hong Leong Bank Berhad In Malaysia 2006-01 Lee, Kim Lain HG Finance This research was conducted to study the customers' expectations and customers' perceptions (Gap 5) towards the internet banking service quality in HLBB by using the 17 internet banking service quality dimensions developed by Jun and Chai in 2001. 2006-01 Thesis http://shdl.mmu.edu.my/828/ http://vlib.mmu.edu.my/diglib/login/dlusr/login.php masters Multimedia University Research Library
institution Multimedia University
collection MMU Institutional Repository
topic HG Finance
spellingShingle HG Finance
Lee, Kim Lain
A Case Study On Hong Leong Bank Berhad In Malaysia
description This research was conducted to study the customers' expectations and customers' perceptions (Gap 5) towards the internet banking service quality in HLBB by using the 17 internet banking service quality dimensions developed by Jun and Chai in 2001.
format Thesis
qualification_level Master's degree
author Lee, Kim Lain
author_facet Lee, Kim Lain
author_sort Lee, Kim Lain
title A Case Study On Hong Leong Bank Berhad In Malaysia
title_short A Case Study On Hong Leong Bank Berhad In Malaysia
title_full A Case Study On Hong Leong Bank Berhad In Malaysia
title_fullStr A Case Study On Hong Leong Bank Berhad In Malaysia
title_full_unstemmed A Case Study On Hong Leong Bank Berhad In Malaysia
title_sort case study on hong leong bank berhad in malaysia
granting_institution Multimedia University
granting_department Research Library
publishDate 2006
_version_ 1747829226280583168

Similar Items