A Case Study On Hong Leong Bank Berhad In Malaysia
This research was conducted to study the customers' expectations and customers' perceptions (Gap 5) towards the internet banking service quality in HLBB by using the 17 internet banking service quality dimensions developed by Jun and Chai in 2001.
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Thesis |
| 出版: |
2006
|
| 主题: | |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|