Service Quality : A Study Of The Hospitality Industry In Malaysia
The hospitality industry is one of the key factors that could affect the overall tourism industry. However, the hospitality industry is highly competitive especailly with the opening of more hotels in the past few years. Given the increasing competitive phenomenon of the industry, this research asse...
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Main Author: | Lau , Pei Mey |
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Format: | Thesis |
Published: |
2005
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