Tax payer's satisfaction towards the usage of e-filing system intention of the Inland Revenue Board of Malaysia (IRB) / Awang Sebli Awang Bojeng, Siti Nadia Zainal Abidin and Soffian Mohd Ibrahim

Tax as a source of revenue is a key element for country’s growth and development. The introduction of e-Filing system by IRB has helped to increase the collection of taxes since its inception in 2006. Thus, this study is conducted to examine the dimensions of taxpayers’ satisfaction and how it will...

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Main Authors:	Awang Bojeng, Awang Sebli, Zainal Abidin, Siti Nadia, Mohd Ibrahim, Soffian
Format:	Thesis
Language:	English
Published:	2018
Subjects:	Revenue Taxation Internal revenue
Online Access:	https://ir.uitm.edu.my/id/eprint/100236/1/100236.pdf
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id	my-uitm-ir.100236
record_format	uketd_dc
spelling	my-uitm-ir.1002362024-08-25T02:16:10Z Tax payer's satisfaction towards the usage of e-filing system intention of the Inland Revenue Board of Malaysia (IRB) / Awang Sebli Awang Bojeng, Siti Nadia Zainal Abidin and Soffian Mohd Ibrahim 2018 Awang Bojeng, Awang Sebli Zainal Abidin, Siti Nadia Mohd Ibrahim, Soffian Revenue. Taxation. Internal revenue Tax collection. Taxpayer compliance Tax as a source of revenue is a key element for country’s growth and development. The introduction of e-Filing system by IRB has helped to increase the collection of taxes since its inception in 2006. Thus, this study is conducted to examine the dimensions of taxpayers’ satisfaction and how it will influence the behavioural intentions of taxpayers in adopting e-Filing system. The dimensions of satisfaction that we have analysed are adopted from E-S-QUAL model which are efficiency, system availability, fulfilment, privacy and two new items found from qualitative survey; convenience and resource saving. Theory Reasoned Action (TRA) is used to examine the relationship between these dimensions of taxpayers’ satisfaction and their behavioural intention. The data were collected from randomly selected respondents. The findings of the study are based on questionnaire analysis. It is hoped that the findings and interpretation from this research will help IRB to improve its e-filing system. All comments and recommendations from the taxpayers will be forwarded to the management of IRB consideration. 2018 Thesis https://ir.uitm.edu.my/id/eprint/100236/ https://ir.uitm.edu.my/id/eprint/100236/1/100236.pdf text en public masters Universiti Teknologi MARA, Sarawak Arshad Ayub Graduate Business School (AAGBS)
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Revenue Taxation Internal revenue Revenue Taxation Internal revenue
spellingShingle	Revenue Taxation Internal revenue Revenue Taxation Internal revenue Awang Bojeng, Awang Sebli Zainal Abidin, Siti Nadia Mohd Ibrahim, Soffian Tax payer's satisfaction towards the usage of e-filing system intention of the Inland Revenue Board of Malaysia (IRB) / Awang Sebli Awang Bojeng, Siti Nadia Zainal Abidin and Soffian Mohd Ibrahim
description	Tax as a source of revenue is a key element for country’s growth and development. The introduction of e-Filing system by IRB has helped to increase the collection of taxes since its inception in 2006. Thus, this study is conducted to examine the dimensions of taxpayers’ satisfaction and how it will influence the behavioural intentions of taxpayers in adopting e-Filing system. The dimensions of satisfaction that we have analysed are adopted from E-S-QUAL model which are efficiency, system availability, fulfilment, privacy and two new items found from qualitative survey; convenience and resource saving. Theory Reasoned Action (TRA) is used to examine the relationship between these dimensions of taxpayers’ satisfaction and their behavioural intention. The data were collected from randomly selected respondents. The findings of the study are based on questionnaire analysis. It is hoped that the findings and interpretation from this research will help IRB to improve its e-filing system. All comments and recommendations from the taxpayers will be forwarded to the management of IRB consideration.
format	Thesis
qualification_level	Master's degree
author	Awang Bojeng, Awang Sebli Zainal Abidin, Siti Nadia Mohd Ibrahim, Soffian
author_facet	Awang Bojeng, Awang Sebli Zainal Abidin, Siti Nadia Mohd Ibrahim, Soffian
author_sort	Awang Bojeng, Awang Sebli
title	Tax payer's satisfaction towards the usage of e-filing system intention of the Inland Revenue Board of Malaysia (IRB) / Awang Sebli Awang Bojeng, Siti Nadia Zainal Abidin and Soffian Mohd Ibrahim
title_short	Tax payer's satisfaction towards the usage of e-filing system intention of the Inland Revenue Board of Malaysia (IRB) / Awang Sebli Awang Bojeng, Siti Nadia Zainal Abidin and Soffian Mohd Ibrahim
title_full	Tax payer's satisfaction towards the usage of e-filing system intention of the Inland Revenue Board of Malaysia (IRB) / Awang Sebli Awang Bojeng, Siti Nadia Zainal Abidin and Soffian Mohd Ibrahim
title_fullStr	Tax payer's satisfaction towards the usage of e-filing system intention of the Inland Revenue Board of Malaysia (IRB) / Awang Sebli Awang Bojeng, Siti Nadia Zainal Abidin and Soffian Mohd Ibrahim
title_full_unstemmed	Tax payer's satisfaction towards the usage of e-filing system intention of the Inland Revenue Board of Malaysia (IRB) / Awang Sebli Awang Bojeng, Siti Nadia Zainal Abidin and Soffian Mohd Ibrahim
title_sort	tax payer's satisfaction towards the usage of e-filing system intention of the inland revenue board of malaysia (irb) / awang sebli awang bojeng, siti nadia zainal abidin and soffian mohd ibrahim
granting_institution	Universiti Teknologi MARA, Sarawak
granting_department	Arshad Ayub Graduate Business School (AAGBS)
publishDate	2018
url	https://ir.uitm.edu.my/id/eprint/100236/1/100236.pdf
_version_	1811769069799473152

Tax payer's satisfaction towards the usage of e-filing system intention of the Inland Revenue Board of Malaysia (IRB) / Awang Sebli Awang Bojeng, Siti Nadia Zainal Abidin and Soffian Mohd Ibrahim

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