The impacts of service quality on customer’s satisfaction in 4 and 5 star hotels Malaysia / Fatin Nur Atifah Raziman and Tengku Nur Athirah Tengku Mansor

This research study concentrates on reviewing the dimension in service quality that can affect customer’s satisfaction towards 4 and 5 star hotels in Malaysia. The huge growth of hotels in Malaysia has become competitive between each other, either in urban or suburban areas. This opportunity will ce...

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Bibliographic Details
Main Authors: Raziman, Fatin Nur Atifah, Tengku Mansor, Tengku Nur Athirah
Format: Thesis
Language:English
Published: 2021
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/100985/1/100985.pdf
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