The impacts of service quality on customer’s satisfaction in 4 and 5 star hotels Malaysia / Fatin Nur Atifah Raziman and Tengku Nur Athirah Tengku Mansor
This research study concentrates on reviewing the dimension in service quality that can affect customer’s satisfaction towards 4 and 5 star hotels in Malaysia. The huge growth of hotels in Malaysia has become competitive between each other, either in urban or suburban areas. This opportunity will ce...
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Main Authors: | Raziman, Fatin Nur Atifah, Tengku Mansor, Tengku Nur Athirah |
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Format: | Thesis |
Language: | English |
Published: |
2021
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Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/100985/1/100985.pdf |
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