The impact of ICT adoption in hotel industry / Nur Iman Syahrainn Masnawi and Nurshahira Zulaikha Zainudin

Technology nowadays is very crucial especially the usage of information and communication technology (ICT) in hotel industry because it is a part of the operation that helps the hotel to run effectively and efficiently. Hence, it is one part of the big investment for a hotel to create a personal eng...

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Main Authors:	Masnawi, Nur Iman Syahrainn, Zainudin, Nurshahira Zulaikha
Format:	Thesis
Language:	English
Published:	2019
Subjects:	Electronic commerce
Online Access:	https://ir.uitm.edu.my/id/eprint/100991/1/100991.pdf
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id	my-uitm-ir.100991
record_format	uketd_dc
spelling	my-uitm-ir.1009912024-08-24T17:33:25Z The impact of ICT adoption in hotel industry / Nur Iman Syahrainn Masnawi and Nurshahira Zulaikha Zainudin 2019 Masnawi, Nur Iman Syahrainn Zainudin, Nurshahira Zulaikha Electronic commerce Technology nowadays is very crucial especially the usage of information and communication technology (ICT) in hotel industry because it is a part of the operation that helps the hotel to run effectively and efficiently. Hence, it is one part of the big investment for a hotel to create a personal engagement since ICT has been rapidly changed or being improvised from time to time. The importance of the study that had been conducted is to highlight the impact of ICT in various perspectives. However, in order to understanding the impact of ICT throughout the years, a narrative review of the key existing should have been undertaken. Therefore, this paper aims to identify and investigate the impact of ICT adoption towards the hotel industry which might also influence the hotel performance during service delivering process. This paper argues about the impact of ICT adoption in hotel industiy. The result shows the important impacts of ICT adoption toward hotel industry includes ICT design, ICT utilization, modem technology, benefits and its drawbacks. Overall of this study brings an argumentative contribution in summarizing ICT affect more on hotel performance. ICT design, ICT utilization, modem technology give impact of ICT adoption towards hotel industry. 2019 Thesis https://ir.uitm.edu.my/id/eprint/100991/ https://ir.uitm.edu.my/id/eprint/100991/1/100991.pdf text en public degree Universiti Teknologi MARA, Terengganu Faculty Of Hotel & Tourism Management Mohd Fuza, Zatul Iffah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Mohd Fuza, Zatul Iffah
topic	Electronic commerce
spellingShingle	Electronic commerce Masnawi, Nur Iman Syahrainn Zainudin, Nurshahira Zulaikha The impact of ICT adoption in hotel industry / Nur Iman Syahrainn Masnawi and Nurshahira Zulaikha Zainudin
description	Technology nowadays is very crucial especially the usage of information and communication technology (ICT) in hotel industry because it is a part of the operation that helps the hotel to run effectively and efficiently. Hence, it is one part of the big investment for a hotel to create a personal engagement since ICT has been rapidly changed or being improvised from time to time. The importance of the study that had been conducted is to highlight the impact of ICT in various perspectives. However, in order to understanding the impact of ICT throughout the years, a narrative review of the key existing should have been undertaken. Therefore, this paper aims to identify and investigate the impact of ICT adoption towards the hotel industry which might also influence the hotel performance during service delivering process. This paper argues about the impact of ICT adoption in hotel industiy. The result shows the important impacts of ICT adoption toward hotel industry includes ICT design, ICT utilization, modem technology, benefits and its drawbacks. Overall of this study brings an argumentative contribution in summarizing ICT affect more on hotel performance. ICT design, ICT utilization, modem technology give impact of ICT adoption towards hotel industry.
format	Thesis
qualification_level	Bachelor degree
author	Masnawi, Nur Iman Syahrainn Zainudin, Nurshahira Zulaikha
author_facet	Masnawi, Nur Iman Syahrainn Zainudin, Nurshahira Zulaikha
author_sort	Masnawi, Nur Iman Syahrainn
title	The impact of ICT adoption in hotel industry / Nur Iman Syahrainn Masnawi and Nurshahira Zulaikha Zainudin
title_short	The impact of ICT adoption in hotel industry / Nur Iman Syahrainn Masnawi and Nurshahira Zulaikha Zainudin
title_full	The impact of ICT adoption in hotel industry / Nur Iman Syahrainn Masnawi and Nurshahira Zulaikha Zainudin
title_fullStr	The impact of ICT adoption in hotel industry / Nur Iman Syahrainn Masnawi and Nurshahira Zulaikha Zainudin
title_full_unstemmed	The impact of ICT adoption in hotel industry / Nur Iman Syahrainn Masnawi and Nurshahira Zulaikha Zainudin
title_sort	impact of ict adoption in hotel industry / nur iman syahrainn masnawi and nurshahira zulaikha zainudin
granting_institution	Universiti Teknologi MARA, Terengganu
granting_department	Faculty Of Hotel & Tourism Management
publishDate	2019
url	https://ir.uitm.edu.my/id/eprint/100991/1/100991.pdf
_version_	1811769117902897152

The impact of ICT adoption in hotel industry / Nur Iman Syahrainn Masnawi and Nurshahira Zulaikha Zainudin

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