Transport services of Malaysia Airlines: a study on the service level performance of the transport services for airlines crew / Wan Mohamad Nasle Wan Mohamad Nasir
The main purpose of this study are to identify the service level performance of Transport Services for Malaysia Airlines crew and also to finds ways of improving the service level for this service. As for this study, it will concentrate on the service level position for both cabin and technical crew...
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| 语言: | English |
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1997
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| 在线阅读: | https://ir.uitm.edu.my/id/eprint/103252/1/103252.PDF |
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my-uitm-ir.1032522024-11-28T10:23:41Z Transport services of Malaysia Airlines: a study on the service level performance of the transport services for airlines crew / Wan Mohamad Nasle Wan Mohamad Nasir 1997 Wan Mohamad Nasir, Wan Mohamad Nasle TJ Mechanical engineering and machinery The main purpose of this study are to identify the service level performance of Transport Services for Malaysia Airlines crew and also to finds ways of improving the service level for this service. As for this study, it will concentrate on the service level position for both cabin and technical crew. This is due to the fact that any delay in bringing them to the airport will affect the aircraft departure time and even whole related operation. The data and information for this study are gathered through interviews, observation and other secondary services such as books, magazine and company transport manual outlet. Tables, graphs, pie charts are used to analyze the data. The service level provided by the Transport Services of Malaysia Airlines is still not satisfied their customer. There is lot of room for improvement, the study makes a few recommendations to improve the service. 1997 Thesis https://ir.uitm.edu.my/id/eprint/103252/ https://ir.uitm.edu.my/id/eprint/103252/1/103252.PDF text en public degree Universiti Teknologi MARA Arshad Ayub Graduate Business School (AAGBS) |
| institution |
Universiti Teknologi MARA |
| collection |
UiTM Institutional Repository |
| language |
English |
| topic |
TJ Mechanical engineering and machinery |
| spellingShingle |
TJ Mechanical engineering and machinery Wan Mohamad Nasir, Wan Mohamad Nasle Transport services of Malaysia Airlines: a study on the service level performance of the transport services for airlines crew / Wan Mohamad Nasle Wan Mohamad Nasir |
| description |
The main purpose of this study are to identify the service level performance of Transport Services for Malaysia Airlines crew and also to finds ways of improving the service level for this service. As for this study, it will concentrate on the service level position for both cabin and technical crew. This is due to the fact that any delay in bringing them to the airport will affect the aircraft departure time and even whole related operation. The data and information for this study are gathered through interviews, observation and other secondary services such as books, magazine and company transport manual outlet. Tables, graphs, pie charts are used to analyze the data. The service level provided by the Transport Services of Malaysia Airlines is still not satisfied their customer. There is lot of room for improvement, the study makes a few recommendations to improve the service. |
| format |
Thesis |
| qualification_level |
Bachelor degree |
| author |
Wan Mohamad Nasir, Wan Mohamad Nasle |
| author_facet |
Wan Mohamad Nasir, Wan Mohamad Nasle |
| author_sort |
Wan Mohamad Nasir, Wan Mohamad Nasle |
| title |
Transport services of Malaysia Airlines: a study on the service level performance of the transport services for airlines crew / Wan Mohamad Nasle Wan Mohamad Nasir |
| title_short |
Transport services of Malaysia Airlines: a study on the service level performance of the transport services for airlines crew / Wan Mohamad Nasle Wan Mohamad Nasir |
| title_full |
Transport services of Malaysia Airlines: a study on the service level performance of the transport services for airlines crew / Wan Mohamad Nasle Wan Mohamad Nasir |
| title_fullStr |
Transport services of Malaysia Airlines: a study on the service level performance of the transport services for airlines crew / Wan Mohamad Nasle Wan Mohamad Nasir |
| title_full_unstemmed |
Transport services of Malaysia Airlines: a study on the service level performance of the transport services for airlines crew / Wan Mohamad Nasle Wan Mohamad Nasir |
| title_sort |
transport services of malaysia airlines: a study on the service level performance of the transport services for airlines crew / wan mohamad nasle wan mohamad nasir |
| granting_institution |
Universiti Teknologi MARA |
| granting_department |
Arshad Ayub Graduate Business School (AAGBS) |
| publishDate |
1997 |
| url |
https://ir.uitm.edu.my/id/eprint/103252/1/103252.PDF |
| _version_ |
1818588080838279168 |