A case study on the community acceptance and satisfaction of electronic services (E-Service) / Noradilah Zakariah

Government increasingly turn to the hitemet's as a medium for communication and publishing information related to the delivery of the public service. As the technologies continue to evolve, the government is expanding their use of this technology by providing services on the web with which the...

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Bibliographic Details
Main Author:	Zakariah, Noradilah
Format:	Thesis
Language:	English
Published:	2005
Subjects:	Consumer satisfaction Electronic commerce Applications of electronics
Online Access:	https://ir.uitm.edu.my/id/eprint/10409/1/10409.pdf
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id	my-uitm-ir.10409
record_format	uketd_dc
spelling	my-uitm-ir.104092020-10-26T08:48:41Z A case study on the community acceptance and satisfaction of electronic services (E-Service) / Noradilah Zakariah 2005 Zakariah, Noradilah Consumer satisfaction Electronic commerce Applications of electronics Government increasingly turn to the hitemet's as a medium for communication and publishing information related to the delivery of the public service. As the technologies continue to evolve, the government is expanding their use of this technology by providing services on the web with which the public can interact and conduct business. Rather than relying on employees to respond to inquiries or process requests for information, through the use of electronic government, the public can "serve themselves" to a wide variety of the information and services. For a research on a Case Study On The Community Acceptance And Satisfaction Of Electronic Services (EService), a set of questionnaires was distributed throughout the peninsular Malaysia especially in Pahang and Selangor. The purpose of the questionnaires (completed by 100 people) was to obtain the views of citizen's acceptance and their level of satisfaction of using electronic services, to make a comparison between traditional channel (counter) and online in the way people used and locate the government services and information and to analyze the requirement for the establishment of electronic services that will allow the government to improve services to the people through the use of the current technology. The result indicates that government has lots more to improved through their services and that people are willing to use government electronic services if the services provided is reliable and secured in terms of the transaction and the information. 2005 Thesis https://ir.uitm.edu.my/id/eprint/10409/ https://ir.uitm.edu.my/id/eprint/10409/1/10409.pdf text en public degree Universiti Teknologi MARA Perpustakaan Tun Abdul Razak
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Consumer satisfaction Electronic commerce Applications of electronics
spellingShingle	Consumer satisfaction Electronic commerce Applications of electronics Zakariah, Noradilah A case study on the community acceptance and satisfaction of electronic services (E-Service) / Noradilah Zakariah
description	Government increasingly turn to the hitemet's as a medium for communication and publishing information related to the delivery of the public service. As the technologies continue to evolve, the government is expanding their use of this technology by providing services on the web with which the public can interact and conduct business. Rather than relying on employees to respond to inquiries or process requests for information, through the use of electronic government, the public can "serve themselves" to a wide variety of the information and services. For a research on a Case Study On The Community Acceptance And Satisfaction Of Electronic Services (EService), a set of questionnaires was distributed throughout the peninsular Malaysia especially in Pahang and Selangor. The purpose of the questionnaires (completed by 100 people) was to obtain the views of citizen's acceptance and their level of satisfaction of using electronic services, to make a comparison between traditional channel (counter) and online in the way people used and locate the government services and information and to analyze the requirement for the establishment of electronic services that will allow the government to improve services to the people through the use of the current technology. The result indicates that government has lots more to improved through their services and that people are willing to use government electronic services if the services provided is reliable and secured in terms of the transaction and the information.
format	Thesis
qualification_level	Bachelor degree
author	Zakariah, Noradilah
author_facet	Zakariah, Noradilah
author_sort	Zakariah, Noradilah
title	A case study on the community acceptance and satisfaction of electronic services (E-Service) / Noradilah Zakariah
title_short	A case study on the community acceptance and satisfaction of electronic services (E-Service) / Noradilah Zakariah
title_full	A case study on the community acceptance and satisfaction of electronic services (E-Service) / Noradilah Zakariah
title_fullStr	A case study on the community acceptance and satisfaction of electronic services (E-Service) / Noradilah Zakariah
title_full_unstemmed	A case study on the community acceptance and satisfaction of electronic services (E-Service) / Noradilah Zakariah
title_sort	case study on the community acceptance and satisfaction of electronic services (e-service) / noradilah zakariah
granting_institution	Universiti Teknologi MARA
granting_department	Perpustakaan Tun Abdul Razak
publishDate	2005
url	https://ir.uitm.edu.my/id/eprint/10409/1/10409.pdf
_version_	1783733157723373568

A case study on the community acceptance and satisfaction of electronic services (E-Service) / Noradilah Zakariah

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