Strategic analysis on service delays: case study on food and beverage department of C'Haya Hotel Tanjung Aru, Kota Kinabalu, Sabah / Adrian Alaska @ Kalasa and Lizinis Cassendra Frederick Dony
Customer satisfaction is the upmost key to the competitive advantage of hospitality industry especially when to comes to food and beverage services. The catalyst to customer satisfaction is through the seamless service delivery which encompasses the whole operations of the food and beverage departme...
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| Main Authors: | , |
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| Format: | Thesis |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/107139/1/107139.pdf |
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