Users' satisfaction on library performance in Universiti Putra Malaysia Medical Library: a case study / Elina Malek

This study investigates users' satisfactions on library performance in University Putra Malaysia (UPM) Medical Library, Serdang. The main purpose of this study is to identify users' satisfactions towards services, facilities, library staff and the collections provided by University Putra M...

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Main Author:	Malek, Elina
Format:	Thesis
Language:	English
Published:	2009
Subjects:	Library Science Information Science
Online Access:	https://ir.uitm.edu.my/id/eprint/13947/1/TM_ELINA%20MALEK%20IM%2009_5.pdf
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id	my-uitm-ir.13947
record_format	uketd_dc
spelling	my-uitm-ir.139472016-06-09T08:11:06Z Users' satisfaction on library performance in Universiti Putra Malaysia Medical Library: a case study / Elina Malek 2009 Malek, Elina Library Science. Information Science This study investigates users' satisfactions on library performance in University Putra Malaysia (UPM) Medical Library, Serdang. The main purpose of this study is to identify users' satisfactions towards services, facilities, library staff and the collections provided by University Putra Malaysia (UPM) Medical Library. The data collection instrument was a self-administered questionnaire. One-hundred and fifty questionnaires were distributed randomly to the library users within two weeks on March 2009. The questionnaire used in this study was adapted from a previous study on users' satisfactions survey in an academic library (Heriot Watt University Users' Satisfactions Survey, 2000; and Roslah & Zainab, 2007). The findings indicate that most of the students are satisfied with the library services, facilities, staffs and collections. It is expected that findings of this study will be useful for these libraries in re-orienting their resources, services and facilities to synchronize them with the information needs of their students or library users. The study may also contribute to the existing body of knowledge on user satisfaction and library effectiveness especially in academic libraries in Malaysia. 2009 Thesis https://ir.uitm.edu.my/id/eprint/13947/ https://ir.uitm.edu.my/id/eprint/13947/1/TM_ELINA%20MALEK%20IM%2009_5.pdf text en public mphil masters Universiti Teknologi MARA Faculty of Information Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Library Science Information Science
spellingShingle	Library Science Information Science Malek, Elina Users' satisfaction on library performance in Universiti Putra Malaysia Medical Library: a case study / Elina Malek
description	This study investigates users' satisfactions on library performance in University Putra Malaysia (UPM) Medical Library, Serdang. The main purpose of this study is to identify users' satisfactions towards services, facilities, library staff and the collections provided by University Putra Malaysia (UPM) Medical Library. The data collection instrument was a self-administered questionnaire. One-hundred and fifty questionnaires were distributed randomly to the library users within two weeks on March 2009. The questionnaire used in this study was adapted from a previous study on users' satisfactions survey in an academic library (Heriot Watt University Users' Satisfactions Survey, 2000; and Roslah & Zainab, 2007). The findings indicate that most of the students are satisfied with the library services, facilities, staffs and collections. It is expected that findings of this study will be useful for these libraries in re-orienting their resources, services and facilities to synchronize them with the information needs of their students or library users. The study may also contribute to the existing body of knowledge on user satisfaction and library effectiveness especially in academic libraries in Malaysia.
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Malek, Elina
author_facet	Malek, Elina
author_sort	Malek, Elina
title	Users' satisfaction on library performance in Universiti Putra Malaysia Medical Library: a case study / Elina Malek
title_short	Users' satisfaction on library performance in Universiti Putra Malaysia Medical Library: a case study / Elina Malek
title_full	Users' satisfaction on library performance in Universiti Putra Malaysia Medical Library: a case study / Elina Malek
title_fullStr	Users' satisfaction on library performance in Universiti Putra Malaysia Medical Library: a case study / Elina Malek
title_full_unstemmed	Users' satisfaction on library performance in Universiti Putra Malaysia Medical Library: a case study / Elina Malek
title_sort	users' satisfaction on library performance in universiti putra malaysia medical library: a case study / elina malek
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Information Management
publishDate	2009
url	https://ir.uitm.edu.my/id/eprint/13947/1/TM_ELINA%20MALEK%20IM%2009_5.pdf
_version_	1783733187650781184

Users' satisfaction on library performance in Universiti Putra Malaysia Medical Library: a case study / Elina Malek

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