Electronic retailers' perception of internet retail service quality / Che Suzana Aida Che Nordin

Dimension of critical factors that impact online retailing (e-quality) are synthesized from literature and organized along eleven e-service quality which are incubative dimension (ease of use, linkage, appearance, structure and layout, content and information) and active dimension (reliability, s...

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Bibliographic Details
Main Author: Che Nordin, Che Suzana Aida
Format: Thesis
Published: 2004
Online Access:https://ir.uitm.edu.my/id/eprint/1422/1/TD_CHE%20SUZANA%20AIDA%20CHE%20NORDIN%20CS%2004_5%201.pdf
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