Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa

The study on leadership in higher educational institutions has been mentioned as problematic due to the internal conflicts occurred among staffs, the indistinguishable goals and other propertied of the institutions. The success of an organization is based on the capability of the academic leaders as...

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Main Author:	Mustafa, Siti Maisara Unaizah
Format:	Thesis
Language:	English
Published:	2014
Subjects:	Administrative personnel Private school education
Online Access:	https://ir.uitm.edu.my/id/eprint/14920/1/TM_SITI%20MAISARA%20INAUZAH%20MUSTAFA%20ED%2014_5.PDF
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id	my-uitm-ir.14920
record_format	uketd_dc
spelling	my-uitm-ir.149202022-03-11T08:00:13Z Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa 2014 Mustafa, Siti Maisara Unaizah Administrative personnel Private school education The study on leadership in higher educational institutions has been mentioned as problematic due to the internal conflicts occurred among staffs, the indistinguishable goals and other propertied of the institutions. The success of an organization is based on the capability of the academic leaders as well as the top management in the institutions to solve problems and as well as to develop strategic planning with the participations of all contributors. The main objective of this study was to examine the impact of the leadership behavior and organizational commitment perceived by staff towards the service quality of a private higher educational institution in Cyberjaya. Finding showed that the perceived leadership behaviour and organizational commitment by staff have moderate impact towards the service quality of a private higher educational institution in Cyberjaya. The top management should utilize different leadership behaviours depending on the surroundings. The top management should create a positive working environment within the organization to enhance staffs’ organizational commitment. This study contributes to the understanding on the influence of perceived leadership behaviour and organizational commitment of staff towards the service quality of private higher educational institutions. 2014 Thesis https://ir.uitm.edu.my/id/eprint/14920/ https://ir.uitm.edu.my/id/eprint/14920/1/TM_SITI%20MAISARA%20INAUZAH%20MUSTAFA%20ED%2014_5.PDF text en public mphil masters Universiti Teknologi MARA Faculty of Education
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Administrative personnel Private school education
spellingShingle	Administrative personnel Private school education Mustafa, Siti Maisara Unaizah Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa
description	The study on leadership in higher educational institutions has been mentioned as problematic due to the internal conflicts occurred among staffs, the indistinguishable goals and other propertied of the institutions. The success of an organization is based on the capability of the academic leaders as well as the top management in the institutions to solve problems and as well as to develop strategic planning with the participations of all contributors. The main objective of this study was to examine the impact of the leadership behavior and organizational commitment perceived by staff towards the service quality of a private higher educational institution in Cyberjaya. Finding showed that the perceived leadership behaviour and organizational commitment by staff have moderate impact towards the service quality of a private higher educational institution in Cyberjaya. The top management should utilize different leadership behaviours depending on the surroundings. The top management should create a positive working environment within the organization to enhance staffs’ organizational commitment. This study contributes to the understanding on the influence of perceived leadership behaviour and organizational commitment of staff towards the service quality of private higher educational institutions.
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Mustafa, Siti Maisara Unaizah
author_facet	Mustafa, Siti Maisara Unaizah
author_sort	Mustafa, Siti Maisara Unaizah
title	Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa
title_short	Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa
title_full	Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa
title_fullStr	Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa
title_full_unstemmed	Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa
title_sort	leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in cyberjaya / siti maisara unaizah mustafa
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Education
publishDate	2014
url	https://ir.uitm.edu.my/id/eprint/14920/1/TM_SITI%20MAISARA%20INAUZAH%20MUSTAFA%20ED%2014_5.PDF
_version_	1783733331145261056

Leadership, organizational commitment and service quality in private higher educational institutions: a case study of a private higher educational institution in Cyberjaya / Siti Maisara Unaizah Mustafa

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