The service quality of computer laboratory's facility in FTMSK : student's satisfaction / Mazliani Arsad

This research is conducted in purpose to find out student satisfaction level towards the quality of computer lab's facility service which provided by FTMSK. The sample size used in this research is 168 respondents consist of students at all faculties at city campus. The level of student sati...

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Bibliographic Details
Main Author:	Arsad, Mazliani
Format:	Thesis
Language:	English
Published:	2006
Subjects:	Electronic Computers Computer Science
Online Access:	https://ir.uitm.edu.my/id/eprint/1569/1/TD_MAZLIANI%20ARSAD%20CS%2006_5%20P01.pdf
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id	my-uitm-ir.1569
record_format	uketd_dc
spelling	my-uitm-ir.15692019-07-19T06:49:41Z The service quality of computer laboratory's facility in FTMSK : student's satisfaction / Mazliani Arsad 2006 Arsad, Mazliani Electronic Computers. Computer Science This research is conducted in purpose to find out student satisfaction level towards the quality of computer lab's facility service which provided by FTMSK. The sample size used in this research is 168 respondents consist of students at all faculties at city campus. The level of student satisfaction was measured using IFMA Standardized Users Satisfactory Survey which from model SERVQUAL adaptation. According to the model, this research analyzes the student satisfaction in using the services of computer lab's facility according to three dimension which is availability and arrangement of equipment, size and capacity and safety and cleanliness of computer lab. To fulfill the specification of goal and objective in the research, data has been analysis through questionnaires method. The higher mean score for the dimension safety and cleanliness in lecture room shows the average level only. Beside that, dimension of availability and arrangement equipment and the size and computer lab capacity dimension also get average mean score too. On the whole, the result of the study shows that the level of student satisfaction is moderately satisfied with the service facility of computer lab. As a conclusion, the FTMSK has to structure an action plan to overcome current problem and take effective steps in increasing the level of customer satisfaction. 2006 Thesis https://ir.uitm.edu.my/id/eprint/1569/ https://ir.uitm.edu.my/id/eprint/1569/1/TD_MAZLIANI%20ARSAD%20CS%2006_5%20P01.pdf text en public degree Universiti Teknologi MARA Faculty of Computer and Mathematical Sciences
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Electronic Computers Computer Science
spellingShingle	Electronic Computers Computer Science Arsad, Mazliani The service quality of computer laboratory's facility in FTMSK : student's satisfaction / Mazliani Arsad
description	This research is conducted in purpose to find out student satisfaction level towards the quality of computer lab's facility service which provided by FTMSK. The sample size used in this research is 168 respondents consist of students at all faculties at city campus. The level of student satisfaction was measured using IFMA Standardized Users Satisfactory Survey which from model SERVQUAL adaptation. According to the model, this research analyzes the student satisfaction in using the services of computer lab's facility according to three dimension which is availability and arrangement of equipment, size and capacity and safety and cleanliness of computer lab. To fulfill the specification of goal and objective in the research, data has been analysis through questionnaires method. The higher mean score for the dimension safety and cleanliness in lecture room shows the average level only. Beside that, dimension of availability and arrangement equipment and the size and computer lab capacity dimension also get average mean score too. On the whole, the result of the study shows that the level of student satisfaction is moderately satisfied with the service facility of computer lab. As a conclusion, the FTMSK has to structure an action plan to overcome current problem and take effective steps in increasing the level of customer satisfaction.
format	Thesis
qualification_level	Bachelor degree
author	Arsad, Mazliani
author_facet	Arsad, Mazliani
author_sort	Arsad, Mazliani
title	The service quality of computer laboratory's facility in FTMSK : student's satisfaction / Mazliani Arsad
title_short	The service quality of computer laboratory's facility in FTMSK : student's satisfaction / Mazliani Arsad
title_full	The service quality of computer laboratory's facility in FTMSK : student's satisfaction / Mazliani Arsad
title_fullStr	The service quality of computer laboratory's facility in FTMSK : student's satisfaction / Mazliani Arsad
title_full_unstemmed	The service quality of computer laboratory's facility in FTMSK : student's satisfaction / Mazliani Arsad
title_sort	service quality of computer laboratory's facility in ftmsk : student's satisfaction / mazliani arsad
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2006
url	https://ir.uitm.edu.my/id/eprint/1569/1/TD_MAZLIANI%20ARSAD%20CS%2006_5%20P01.pdf
_version_	1783733031455948800

The service quality of computer laboratory's facility in FTMSK : student's satisfaction / Mazliani Arsad

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