Usability evaluation framework for Malaysian hospital / Siti Norsazlina Haron

The main priority of the Malaysian Hospital design quality has been to organise an informational domain for patient-oriented care design that requires a user-friendly environment. Despite the variety of quality design assessment, the usability evaluation has brought a new dimension in tracking the q...

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Main Author:	Haron, Siti Norsazlina
Format:	Thesis
Language:	English
Published:	2015
Subjects:	Architecture in relation to special subjects Public buildings
Online Access:	https://ir.uitm.edu.my/id/eprint/15846/1/TP_SITI%20NORSAZLINA%20HARON%20AP%2015_5.pdf
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id	my-uitm-ir.15846
record_format	uketd_dc
spelling	my-uitm-ir.158462022-03-10T01:48:10Z Usability evaluation framework for Malaysian hospital / Siti Norsazlina Haron 2015 Haron, Siti Norsazlina Architecture in relation to special subjects Public buildings The main priority of the Malaysian Hospital design quality has been to organise an informational domain for patient-oriented care design that requires a user-friendly environment. Despite the variety of quality design assessment, the usability evaluation has brought a new dimension in tracking the quality in-use by exploring the meaning of users’ experiences. Furthermore, those methods lack the procedures that can effectively identify the needs of users would lead to what of the quality dimension to be considered in its implementation. Therefore, the aim of this research had been to develop a usability evaluation framework, in which the nature of patients and visitors’ experience could affect the quality of Hospital environments. The theoretical part suggested that the experiences of hospital end-users might be understood through their feedback on the status of Hospital environments by extending usability and quality theories. This research adopted nine usability criteria, which were identified from the literature. After synthesising the literature, a usability evaluation framework was developed. In addition, the usability parameters for each usability criteria and the domain of user experience context of-use the Hospital physical environment were investigated. Phenomenological philosophy and qualitative dominant approach with case studies were carried out in three Malaysian public hospitals. The data from the main case studies were retrieved from the viewpoint of patients and visitors through the conducts of semi structured interviews (n=36) and walkthrough journey experience (n=18 group). The data were analysed using content analysis that was run by NVivo9. The findings were validated by the end-users of hospitals, experts who were experienced in construction, design, maintenance, and Hospital domain experts. The findings suggested 25 usability parameters and six (6) domains of users’ experience that affected those parameters. The findings were analysed and the refinement of the usability evaluation framework was carried out. The research findings confirmed that the usability evaluation had been an effective approach and the walk-through journey experience method was the best way to gain holistic information pertaining to users’ experience. The main contribution of this study is that the usability evaluation has given an added value in assessing the experiences among patients and visitors, quality design assessment, designing, constructing, and managing the hospital. Hence, this study should help organisations to understand the needs of end-users and to support the design of a user-friendly environment. Furthermore, this research provided a starting point from a different setting with more perspectives from the viewpoints of different actors. 2015 Thesis https://ir.uitm.edu.my/id/eprint/15846/ https://ir.uitm.edu.my/id/eprint/15846/1/TP_SITI%20NORSAZLINA%20HARON%20AP%2015_5.pdf text en public phd doctoral Universiti Teknologi MARA Faculty of Architecture, Planning and Surveying
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Architecture in relation to special subjects Public buildings
spellingShingle	Architecture in relation to special subjects Public buildings Haron, Siti Norsazlina Usability evaluation framework for Malaysian hospital / Siti Norsazlina Haron
description	The main priority of the Malaysian Hospital design quality has been to organise an informational domain for patient-oriented care design that requires a user-friendly environment. Despite the variety of quality design assessment, the usability evaluation has brought a new dimension in tracking the quality in-use by exploring the meaning of users’ experiences. Furthermore, those methods lack the procedures that can effectively identify the needs of users would lead to what of the quality dimension to be considered in its implementation. Therefore, the aim of this research had been to develop a usability evaluation framework, in which the nature of patients and visitors’ experience could affect the quality of Hospital environments. The theoretical part suggested that the experiences of hospital end-users might be understood through their feedback on the status of Hospital environments by extending usability and quality theories. This research adopted nine usability criteria, which were identified from the literature. After synthesising the literature, a usability evaluation framework was developed. In addition, the usability parameters for each usability criteria and the domain of user experience context of-use the Hospital physical environment were investigated. Phenomenological philosophy and qualitative dominant approach with case studies were carried out in three Malaysian public hospitals. The data from the main case studies were retrieved from the viewpoint of patients and visitors through the conducts of semi structured interviews (n=36) and walkthrough journey experience (n=18 group). The data were analysed using content analysis that was run by NVivo9. The findings were validated by the end-users of hospitals, experts who were experienced in construction, design, maintenance, and Hospital domain experts. The findings suggested 25 usability parameters and six (6) domains of users’ experience that affected those parameters. The findings were analysed and the refinement of the usability evaluation framework was carried out. The research findings confirmed that the usability evaluation had been an effective approach and the walk-through journey experience method was the best way to gain holistic information pertaining to users’ experience. The main contribution of this study is that the usability evaluation has given an added value in assessing the experiences among patients and visitors, quality design assessment, designing, constructing, and managing the hospital. Hence, this study should help organisations to understand the needs of end-users and to support the design of a user-friendly environment. Furthermore, this research provided a starting point from a different setting with more perspectives from the viewpoints of different actors.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Haron, Siti Norsazlina
author_facet	Haron, Siti Norsazlina
author_sort	Haron, Siti Norsazlina
title	Usability evaluation framework for Malaysian hospital / Siti Norsazlina Haron
title_short	Usability evaluation framework for Malaysian hospital / Siti Norsazlina Haron
title_full	Usability evaluation framework for Malaysian hospital / Siti Norsazlina Haron
title_fullStr	Usability evaluation framework for Malaysian hospital / Siti Norsazlina Haron
title_full_unstemmed	Usability evaluation framework for Malaysian hospital / Siti Norsazlina Haron
title_sort	usability evaluation framework for malaysian hospital / siti norsazlina haron
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Architecture, Planning and Surveying
publishDate	2015
url	https://ir.uitm.edu.my/id/eprint/15846/1/TP_SITI%20NORSAZLINA%20HARON%20AP%2015_5.pdf
_version_	1783733458640568320

Usability evaluation framework for Malaysian hospital / Siti Norsazlina Haron

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