Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah

With the escalation over environment concern, more hotels had started to engage with environmental practices. Various studies later paid their attention on the EMS implementation in the hotel settings. Despite huge emphasis made on literature pertaining the EMS, little has been known of its impacts...

Full description

Saved in:

Bibliographic Details
Main Author:	Mohamed Abdullah, Izwan Hadi
Format:	Thesis
Language:	English
Published:	2013
Online Access:	https://ir.uitm.edu.my/id/eprint/16679/2/TM_IZWAN%20HADI%20MOHAMED%20ABDULLAH%20HM%2013_5.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uitm-ir.16679
record_format	uketd_dc
spelling	my-uitm-ir.166792023-07-14T02:56:04Z Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah 2013 Mohamed Abdullah, Izwan Hadi With the escalation over environment concern, more hotels had started to engage with environmental practices. Various studies later paid their attention on the EMS implementation in the hotel settings. Despite huge emphasis made on literature pertaining the EMS, little has been known of its impacts from the perspectives of the end users. This study wants to fill this research gap. Therefore, this paper attempted to discover the EMS awareness of green customers and its relation towards intention to revisit. A total of 270 cases were gathered from three certified green hotels in Kuala Lumpur. Research findings reveal that customer’s awareness on EMS practiced by the hotel does have an impact towards their intention to revisit with full mediation effect of green satisfaction is found. New framework is proposed aligning with study result. The implication and limitation of this study are presented and discussed. 2013 Thesis https://ir.uitm.edu.my/id/eprint/16679/ https://ir.uitm.edu.my/id/eprint/16679/2/TM_IZWAN%20HADI%20MOHAMED%20ABDULLAH%20HM%2013_5.pdf text en public mphil masters Universiti Teknologi MARA Faculty of Hotel and Tourism Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
description	With the escalation over environment concern, more hotels had started to engage with environmental practices. Various studies later paid their attention on the EMS implementation in the hotel settings. Despite huge emphasis made on literature pertaining the EMS, little has been known of its impacts from the perspectives of the end users. This study wants to fill this research gap. Therefore, this paper attempted to discover the EMS awareness of green customers and its relation towards intention to revisit. A total of 270 cases were gathered from three certified green hotels in Kuala Lumpur. Research findings reveal that customer’s awareness on EMS practiced by the hotel does have an impact towards their intention to revisit with full mediation effect of green satisfaction is found. New framework is proposed aligning with study result. The implication and limitation of this study are presented and discussed.
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Mohamed Abdullah, Izwan Hadi
spellingShingle	Mohamed Abdullah, Izwan Hadi Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah
author_facet	Mohamed Abdullah, Izwan Hadi
author_sort	Mohamed Abdullah, Izwan Hadi
title	Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah
title_short	Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah
title_full	Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah
title_fullStr	Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah
title_full_unstemmed	Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah
title_sort	awareness on green hotel environmental management system (ems) practices and revisit intention / izwan hadi mohamed abdullah
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Hotel and Tourism Management
publishDate	2013
url	https://ir.uitm.edu.my/id/eprint/16679/2/TM_IZWAN%20HADI%20MOHAMED%20ABDULLAH%20HM%2013_5.pdf
_version_	1783733540187275264

Awareness on green hotel environmental management system (EMS) practices and revisit intention / Izwan Hadi Mohamed Abdullah

Similar Items