E-Government in Malaysia : a study on user adoption of e-Services / Noor Dalila Noor Rashid

This research studied the E-Govemance, E-Govemment and E-Services in Malaysia with emphasis given on E-Services adoption. What makes people adopt and use the E-Services has not been researched deeply. This study aims to fill this gap. The objectives of this research are to determine the driver...

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Main Author:	Noor Rashid, Noor Dalila
Format:	Thesis
Language:	English
Published:	2007
Subjects:	Electronic Computers Computer Science
Online Access:	https://ir.uitm.edu.my/id/eprint/1726/1/TD_NOOR%20DALILA%20NOOR%20RASHID%20CS%2007_5%20P01.pdf
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id	my-uitm-ir.1726
record_format	uketd_dc
spelling	my-uitm-ir.17262019-07-22T03:42:44Z E-Government in Malaysia : a study on user adoption of e-Services / Noor Dalila Noor Rashid 2007 Noor Rashid, Noor Dalila Electronic Computers. Computer Science This research studied the E-Govemance, E-Govemment and E-Services in Malaysia with emphasis given on E-Services adoption. What makes people adopt and use the E-Services has not been researched deeply. This study aims to fill this gap. The objectives of this research are to determine the drivers and inhibitors of E-Services adoption, to determine the adoption level of E-Services, and to develop an E-Services adoption model. Based on extensive literature review, eight factors that drives and inhibit adoption had been identified and E-Services adoption model was developed. The model was tested using a survey of 171 users of E-Services in Malaysia. The survey was carried out using convenience sampling method and through e-mails. Model developed was used to determine the relationship between factors such as Relative Advantage, Compatibility, Tnalability, Observability, Complexity, Security Concern, Privacy Concern, and IT Illiteracy with adoption. A Pearson's Correlation Coeffiecient analysis showed that all the eight factors have influence in E-Services adoption with four factors which are Relative Advantage, Compatibility, Trialability, and Observability positively related to adoption whilst another four negatively related to adoption. The factors that negatively associated with adoption are Complexity, Security Concern, Privacy Concem,and IT Illiteracy. Supported by the analysis result, an E-Services adoption model was proposed. This research concludes with discussion of these results, study limitations, and recommendations for future research directions. Faculty of Computer and Mathematical Sciences 2007 Thesis https://ir.uitm.edu.my/id/eprint/1726/ https://ir.uitm.edu.my/id/eprint/1726/1/TD_NOOR%20DALILA%20NOOR%20RASHID%20CS%2007_5%20P01.pdf text en public degree Universiti Teknologi MARA Perpustakaan Tun Abdul Razak
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Electronic Computers Computer Science
spellingShingle	Electronic Computers Computer Science Noor Rashid, Noor Dalila E-Government in Malaysia : a study on user adoption of e-Services / Noor Dalila Noor Rashid
description	This research studied the E-Govemance, E-Govemment and E-Services in Malaysia with emphasis given on E-Services adoption. What makes people adopt and use the E-Services has not been researched deeply. This study aims to fill this gap. The objectives of this research are to determine the drivers and inhibitors of E-Services adoption, to determine the adoption level of E-Services, and to develop an E-Services adoption model. Based on extensive literature review, eight factors that drives and inhibit adoption had been identified and E-Services adoption model was developed. The model was tested using a survey of 171 users of E-Services in Malaysia. The survey was carried out using convenience sampling method and through e-mails. Model developed was used to determine the relationship between factors such as Relative Advantage, Compatibility, Tnalability, Observability, Complexity, Security Concern, Privacy Concern, and IT Illiteracy with adoption. A Pearson's Correlation Coeffiecient analysis showed that all the eight factors have influence in E-Services adoption with four factors which are Relative Advantage, Compatibility, Trialability, and Observability positively related to adoption whilst another four negatively related to adoption. The factors that negatively associated with adoption are Complexity, Security Concern, Privacy Concem,and IT Illiteracy. Supported by the analysis result, an E-Services adoption model was proposed. This research concludes with discussion of these results, study limitations, and recommendations for future research directions.
format	Thesis
qualification_level	Bachelor degree
author	Noor Rashid, Noor Dalila
author_facet	Noor Rashid, Noor Dalila
author_sort	Noor Rashid, Noor Dalila
title	E-Government in Malaysia : a study on user adoption of e-Services / Noor Dalila Noor Rashid
title_short	E-Government in Malaysia : a study on user adoption of e-Services / Noor Dalila Noor Rashid
title_full	E-Government in Malaysia : a study on user adoption of e-Services / Noor Dalila Noor Rashid
title_fullStr	E-Government in Malaysia : a study on user adoption of e-Services / Noor Dalila Noor Rashid
title_full_unstemmed	E-Government in Malaysia : a study on user adoption of e-Services / Noor Dalila Noor Rashid
title_sort	e-government in malaysia : a study on user adoption of e-services / noor dalila noor rashid
granting_institution	Universiti Teknologi MARA
granting_department	Perpustakaan Tun Abdul Razak
publishDate	2007
url	https://ir.uitm.edu.my/id/eprint/1726/1/TD_NOOR%20DALILA%20NOOR%20RASHID%20CS%2007_5%20P01.pdf
_version_	1783733049921372160

E-Government in Malaysia : a study on user adoption of e-Services / Noor Dalila Noor Rashid

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