Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin

Information technology is changing dramatically, largely due to the forces unleashed by major advances in computing, networking, and storage technology. Web sites and webbased system computerization is the most popular medium that is used by organizations to promote their product and services. Cu...

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Main Author:	Shamsuddin, Noor Hisham Affizam
Format:	Thesis
Language:	English
Published:	2006
Subjects:	Electronic Computers Computer Science
Online Access:	https://ir.uitm.edu.my/id/eprint/1735/1/TD_NOOR%20HISHAM%20AFFIZAM%20B%20SHAMSUDDIN%20CS%2006_5%20P01.pdf
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id	my-uitm-ir.1735
record_format	uketd_dc
spelling	my-uitm-ir.17352019-07-22T03:56:32Z Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin 2006 Shamsuddin, Noor Hisham Affizam Electronic Computers. Computer Science Information technology is changing dramatically, largely due to the forces unleashed by major advances in computing, networking, and storage technology. Web sites and webbased system computerization is the most popular medium that is used by organizations to promote their product and services. Currently, the process of forwarding complaint towards the organization by using the ADKRS pin 3/98 form or by phone call to direct line customer service known as helpdesk. The complaint later will be key in into the existing conventional system which hundred percent depend on the complaint report. This required a lot of time key in many complaints by users. This thesis discusses a web-based development for Pejabat Pengurusan Fasiliti Universiti Teknologi MARA, Shah Alam called Complaint Management System or e-Complaint. The system is very useful to the user because it will change manual conventional method to system computerized. Therefore, the objectives of the project are to identify the current process of forwarding complaint, procedure involved in managing the complaint and to determine the problems faced within the organization. The system would help the users and administration to access and monitor complaint easily via Internet. The project will produce new system 2006 Thesis https://ir.uitm.edu.my/id/eprint/1735/ https://ir.uitm.edu.my/id/eprint/1735/1/TD_NOOR%20HISHAM%20AFFIZAM%20B%20SHAMSUDDIN%20CS%2006_5%20P01.pdf text en public degree Universiti Teknologi MARA Perpustakaan Tun Abdul Razak
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Electronic Computers Computer Science
spellingShingle	Electronic Computers Computer Science Shamsuddin, Noor Hisham Affizam Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin
description	Information technology is changing dramatically, largely due to the forces unleashed by major advances in computing, networking, and storage technology. Web sites and webbased system computerization is the most popular medium that is used by organizations to promote their product and services. Currently, the process of forwarding complaint towards the organization by using the ADKRS pin 3/98 form or by phone call to direct line customer service known as helpdesk. The complaint later will be key in into the existing conventional system which hundred percent depend on the complaint report. This required a lot of time key in many complaints by users. This thesis discusses a web-based development for Pejabat Pengurusan Fasiliti Universiti Teknologi MARA, Shah Alam called Complaint Management System or e-Complaint. The system is very useful to the user because it will change manual conventional method to system computerized. Therefore, the objectives of the project are to identify the current process of forwarding complaint, procedure involved in managing the complaint and to determine the problems faced within the organization. The system would help the users and administration to access and monitor complaint easily via Internet. The project will produce new system
format	Thesis
qualification_level	Bachelor degree
author	Shamsuddin, Noor Hisham Affizam
author_facet	Shamsuddin, Noor Hisham Affizam
author_sort	Shamsuddin, Noor Hisham Affizam
title	Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin
title_short	Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin
title_full	Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin
title_fullStr	Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin
title_full_unstemmed	Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin
title_sort	development of complaint management system for pejabat pengurusan fasiliti uitm shah alam / noor hisham affizam shamsuddin
granting_institution	Universiti Teknologi MARA
granting_department	Perpustakaan Tun Abdul Razak
publishDate	2006
url	https://ir.uitm.edu.my/id/eprint/1735/1/TD_NOOR%20HISHAM%20AFFIZAM%20B%20SHAMSUDDIN%20CS%2006_5%20P01.pdf
_version_	1783733051600142336

Development of complaint management system for Pejabat Pengurusan Fasiliti UiTM Shah Alam / Noor Hisham Affizam Shamsuddin

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