An evaluation of transport and logistics research centre of excellence website from user's perspective / Afiq Arafat Othman

The internet has become in a place for the exchange and publication of data and nowadays whereby the web portals serve as an important means to access information. However, only a few of the websites reach the standard in satisfying their users' requirements and needs. Poor and unorganized info...

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Main Author:	Othman, Afiq Arafat
Format:	Thesis
Language:	English
Published:	2014
Online Access:	https://ir.uitm.edu.my/id/eprint/17386/2/TM_AFIQ%20ARAFAT%20OTHMAN%20MIT%2014_5.pdf
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id	my-uitm-ir.17386
record_format	uketd_dc
spelling	my-uitm-ir.173862022-04-08T08:06:23Z An evaluation of transport and logistics research centre of excellence website from user's perspective / Afiq Arafat Othman 2014-10 Othman, Afiq Arafat The internet has become in a place for the exchange and publication of data and nowadays whereby the web portals serve as an important means to access information. However, only a few of the websites reach the standard in satisfying their users' requirements and needs. Poor and unorganized information on the website can deteriorate the potential to find updated information that can lead to unsuccessful data obtained. Website evaluation is a very important tool because it can play a key role in identifying areas that require corrective action and improvement. The key objective of this study is to identify the factors influencing user satisfaction with the transport and logistics research centre of excellence's website. The specific objectives are to examine the relationship between the information quality, system quality and perceived usability towards website user satisfaction. A conceptual framework was developed based on the extent literature and this empirical research explored the relationship of website user satisfaction. The three proposed main variables being studied included some dimensions that were grounded in theory such as information quality, system quality, and perceived usability. Using structured questionnaire derived from the literature, data was collected from 201 respondents using stratified random sampling. Data were analyzed using Analysis of Moments Structure version 18.0, and Structured Equation Modelling. The results of the SEM indicated that all variables were positively related to website user satisfaction explaining a total of 57% variance that suggested that the model had a relatively good predictive power on website user satisfaction among the users. This study adds a body of knowledge towards evaluating a transport and logistics research centre of excellence's website in Malaysia. The key benefits for practitioners and academia were finally discussed under the theoretical and practical implications, while necessary suggestions on the new areas of research is to include some possible intervening and mediating variables like website preference and website loyalty. 2014-10 Thesis https://ir.uitm.edu.my/id/eprint/17386/ https://ir.uitm.edu.my/id/eprint/17386/2/TM_AFIQ%20ARAFAT%20OTHMAN%20MIT%2014_5.pdf text en public mphil masters Universiti Teknologi MARA Malaysia Institute of Transport (MITRANS) Jaafar, Harlina Suzana (Dr) Syed Mohamad, Syed Jamal Abdul Nasir (Associated Professor Dr.)
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Jaafar, Harlina Suzana (Dr) Syed Mohamad, Syed Jamal Abdul Nasir (Associated Professor Dr.)
description	The internet has become in a place for the exchange and publication of data and nowadays whereby the web portals serve as an important means to access information. However, only a few of the websites reach the standard in satisfying their users' requirements and needs. Poor and unorganized information on the website can deteriorate the potential to find updated information that can lead to unsuccessful data obtained. Website evaluation is a very important tool because it can play a key role in identifying areas that require corrective action and improvement. The key objective of this study is to identify the factors influencing user satisfaction with the transport and logistics research centre of excellence's website. The specific objectives are to examine the relationship between the information quality, system quality and perceived usability towards website user satisfaction. A conceptual framework was developed based on the extent literature and this empirical research explored the relationship of website user satisfaction. The three proposed main variables being studied included some dimensions that were grounded in theory such as information quality, system quality, and perceived usability. Using structured questionnaire derived from the literature, data was collected from 201 respondents using stratified random sampling. Data were analyzed using Analysis of Moments Structure version 18.0, and Structured Equation Modelling. The results of the SEM indicated that all variables were positively related to website user satisfaction explaining a total of 57% variance that suggested that the model had a relatively good predictive power on website user satisfaction among the users. This study adds a body of knowledge towards evaluating a transport and logistics research centre of excellence's website in Malaysia. The key benefits for practitioners and academia were finally discussed under the theoretical and practical implications, while necessary suggestions on the new areas of research is to include some possible intervening and mediating variables like website preference and website loyalty.
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Othman, Afiq Arafat
spellingShingle	Othman, Afiq Arafat An evaluation of transport and logistics research centre of excellence website from user's perspective / Afiq Arafat Othman
author_facet	Othman, Afiq Arafat
author_sort	Othman, Afiq Arafat
title	An evaluation of transport and logistics research centre of excellence website from user's perspective / Afiq Arafat Othman
title_short	An evaluation of transport and logistics research centre of excellence website from user's perspective / Afiq Arafat Othman
title_full	An evaluation of transport and logistics research centre of excellence website from user's perspective / Afiq Arafat Othman
title_fullStr	An evaluation of transport and logistics research centre of excellence website from user's perspective / Afiq Arafat Othman
title_full_unstemmed	An evaluation of transport and logistics research centre of excellence website from user's perspective / Afiq Arafat Othman
title_sort	evaluation of transport and logistics research centre of excellence website from user's perspective / afiq arafat othman
granting_institution	Universiti Teknologi MARA
granting_department	Malaysia Institute of Transport (MITRANS)
publishDate	2014
url	https://ir.uitm.edu.my/id/eprint/17386/2/TM_AFIQ%20ARAFAT%20OTHMAN%20MIT%2014_5.pdf
_version_	1783733559116169216

An evaluation of transport and logistics research centre of excellence website from user's perspective / Afiq Arafat Othman

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