Lean management practices in Malaysian local government / Nur Ain Abu Bakar

The reformation of public sector roles under New Public Management (NPM) reform had encouraged public sector bodies to innovate and improve their organizational performance. Lean management practices are one of the quality innovation, which recently, have been gaining more attention from public sect...

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Main Author:	Abu Bakar, Nur Ain
Format:	Thesis
Language:	English
Published:	2015
Subjects:	Organizational effectiveness Performance measurement Local government
Online Access:	https://ir.uitm.edu.my/id/eprint/17682/2/TM_NUR%20AIN%20ABU%20BAKAR%20AC%2015_5.pdf
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id	my-uitm-ir.17682
record_format	uketd_dc
spelling	my-uitm-ir.176822022-10-05T02:11:56Z Lean management practices in Malaysian local government / Nur Ain Abu Bakar 2015 Abu Bakar, Nur Ain Organizational effectiveness. Performance measurement Local government The reformation of public sector roles under New Public Management (NPM) reform had encouraged public sector bodies to innovate and improve their organizational performance. Lean management practices are one of the quality innovation, which recently, have been gaining more attention from public sector bodies. Lean management practices comprise various tools and approach pertaining to quality improvement in the organisation. Thus, it is important to examine how lean management practices contribute to the organisational performance in the public sector. The purpose of this study is to examine the extent of lean management practices in local government in Malaysia, particularly city council effect on organisational performance in the area of organizational productivity and service delivery. In addition, this study will determine the effect of lean management practices on organisational performance in the area of organizational productivity and service delivery. This study is a quantitative study and it employs survey research as the method of research conducted. This study was conducted in city council located in Peninsular Malaysia as population. The data obtained from the questionnaire distributed to local government employee were analysed using Statistical Package for Social Science (SPSS) version 21.0. From descriptive analysis, it was found that 5-s is the approach that being practiced most in local government followed by value stream mapping and kaizen. Through simple regression analysis, it was found that, lean management practices in local government do affect organisational performance in term of organisational productivity and service delivery. This indicates that the quality improvement application in the public sector, such as lean management practices do affect to their organisational performance in organisational productivity and service delivery. 2015 Thesis https://ir.uitm.edu.my/id/eprint/17682/ https://ir.uitm.edu.my/id/eprint/17682/2/TM_NUR%20AIN%20ABU%20BAKAR%20AC%2015_5.pdf text en public mphil masters Universiti Teknologi MARA (UiTM) Faculty of Accountancy
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Organizational effectiveness Performance measurement Local government
spellingShingle	Organizational effectiveness Performance measurement Local government Abu Bakar, Nur Ain Lean management practices in Malaysian local government / Nur Ain Abu Bakar
description	The reformation of public sector roles under New Public Management (NPM) reform had encouraged public sector bodies to innovate and improve their organizational performance. Lean management practices are one of the quality innovation, which recently, have been gaining more attention from public sector bodies. Lean management practices comprise various tools and approach pertaining to quality improvement in the organisation. Thus, it is important to examine how lean management practices contribute to the organisational performance in the public sector. The purpose of this study is to examine the extent of lean management practices in local government in Malaysia, particularly city council effect on organisational performance in the area of organizational productivity and service delivery. In addition, this study will determine the effect of lean management practices on organisational performance in the area of organizational productivity and service delivery. This study is a quantitative study and it employs survey research as the method of research conducted. This study was conducted in city council located in Peninsular Malaysia as population. The data obtained from the questionnaire distributed to local government employee were analysed using Statistical Package for Social Science (SPSS) version 21.0. From descriptive analysis, it was found that 5-s is the approach that being practiced most in local government followed by value stream mapping and kaizen. Through simple regression analysis, it was found that, lean management practices in local government do affect organisational performance in term of organisational productivity and service delivery. This indicates that the quality improvement application in the public sector, such as lean management practices do affect to their organisational performance in organisational productivity and service delivery.
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Abu Bakar, Nur Ain
author_facet	Abu Bakar, Nur Ain
author_sort	Abu Bakar, Nur Ain
title	Lean management practices in Malaysian local government / Nur Ain Abu Bakar
title_short	Lean management practices in Malaysian local government / Nur Ain Abu Bakar
title_full	Lean management practices in Malaysian local government / Nur Ain Abu Bakar
title_fullStr	Lean management practices in Malaysian local government / Nur Ain Abu Bakar
title_full_unstemmed	Lean management practices in Malaysian local government / Nur Ain Abu Bakar
title_sort	lean management practices in malaysian local government / nur ain abu bakar
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Accountancy
publishDate	2015
url	https://ir.uitm.edu.my/id/eprint/17682/2/TM_NUR%20AIN%20ABU%20BAKAR%20AC%2015_5.pdf
_version_	1783733578944741376

Lean management practices in Malaysian local government / Nur Ain Abu Bakar

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