The impact of values on service quality towards customer satisfaction : a case study on MAF hospitality services / Roswadi Ismail
This study attempts to measure relationship between service quality and value towards customers’ satisfaction on hospitality service in Malaysian Armed Forces using a modified version of the LODGSERV and SERVQUAL instrument (Parasuraman, Zeithaml and Berry, 1988). All five dimensions of service qual...
Saved in:
Main Author: | Ismail, Roswadi |
---|---|
Format: | Thesis |
Language: | English |
Published: |
2010
|
Online Access: | https://ir.uitm.edu.my/id/eprint/17687/1/TM_ROSWADI%20ISMAIL%20HM%2010_5.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Penggunaan tanah Terracotta dalam penghasilan barangan seramik / Roswadi Mohammed
by: Mohammed, Roswadi
Published: (1999) -
Customer's satisfaction towards service quality of private hospitals in Kuching
by: Cha, Chon Heng
Published: (2011) -
The impacts of service quality and perceived value on customer loyalty towards private commercial banks in Bangladesh : customer satisfaction as the mediating role
by: Md.Zohurul Anis -
An Impact Of Service Quality Towards Customer Satisfaction In Pos Malaysia: The Mediating Role Of Self-Service Technologies
by: Tan, Siew Fang
Published: (2014) -
Impact of service quality on customer satisfaction and customer loyalty : a study of Islamic banks in Bahrain /
by: Ahmed, Saad Mateen
Published: (2016)