The influence of occupational stress towards employees’ job satisfaction and job performance (a case of Grand Blue Wave Hotel Shah Alam) / Amirah Che Ayub

Employees in hotel industries are believed to face high level of occupational stress which leads to higher percentage of turnover.Operational employees may experience high level of stress as a result of the conflicting demands of the company, supervisors, and customers. Besides, employees in the ope...

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Main Author:	Che Ayub, Amirah
Format:	Thesis
Language:	English
Published:	2013
Online Access:	https://ir.uitm.edu.my/id/eprint/17690/2/TM_AMIRAH%20CHE%20AYUB%20HM%2013_5.pdf
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id	my-uitm-ir.17690
record_format	uketd_dc
spelling	my-uitm-ir.176902022-04-11T04:57:07Z The influence of occupational stress towards employees’ job satisfaction and job performance (a case of Grand Blue Wave Hotel Shah Alam) / Amirah Che Ayub 2013-01 Che Ayub, Amirah Employees in hotel industries are believed to face high level of occupational stress which leads to higher percentage of turnover.Operational employees may experience high level of stress as a result of the conflicting demands of the company, supervisors, and customers. Besides, employees in the operational line are considered the main interactive contact points which fulfill customers demand on board. The main objective of this paper is to analyze the influence of occupational stress towards employee job performance, as well as the effect of job satisfaction as mediator between the variables among operation staff at Grand Blue Wave hotel Shah Alam. Six sources of occupational stress highlighted in this study areintrinsic factor, organization roles, work relationships, career development issues, organizational factors and home-work interface. This study uses a self-administered questionnaire with 35 items used to measure the variables in the study context. According to the results of this study, employees who are under stress in terms of career development and home-work interface may not necessarily have lower job satisfaction and performance. Furthermore, this study also found that intrinsic factor, organization roles, work relationships and organizational factors in occupational stress do not have significant influence towards job performance. However, analysis had shown that occupational stress does mediate the employee job performance at the studied hotel. This may happen as a result of sufficient and effective management practices which are concern on regulating the level of stress among employees. 2013-01 Thesis https://ir.uitm.edu.my/id/eprint/17690/ https://ir.uitm.edu.my/id/eprint/17690/2/TM_AMIRAH%20CHE%20AYUB%20HM%2013_5.pdf text en public mphil masters Universiti Teknologi MARA Faculty of Hotel and Tourism Management Ismail, Mohd Noor Ismawi
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Ismail, Mohd Noor Ismawi
description	Employees in hotel industries are believed to face high level of occupational stress which leads to higher percentage of turnover.Operational employees may experience high level of stress as a result of the conflicting demands of the company, supervisors, and customers. Besides, employees in the operational line are considered the main interactive contact points which fulfill customers demand on board. The main objective of this paper is to analyze the influence of occupational stress towards employee job performance, as well as the effect of job satisfaction as mediator between the variables among operation staff at Grand Blue Wave hotel Shah Alam. Six sources of occupational stress highlighted in this study areintrinsic factor, organization roles, work relationships, career development issues, organizational factors and home-work interface. This study uses a self-administered questionnaire with 35 items used to measure the variables in the study context. According to the results of this study, employees who are under stress in terms of career development and home-work interface may not necessarily have lower job satisfaction and performance. Furthermore, this study also found that intrinsic factor, organization roles, work relationships and organizational factors in occupational stress do not have significant influence towards job performance. However, analysis had shown that occupational stress does mediate the employee job performance at the studied hotel. This may happen as a result of sufficient and effective management practices which are concern on regulating the level of stress among employees.
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Che Ayub, Amirah
spellingShingle	Che Ayub, Amirah The influence of occupational stress towards employees’ job satisfaction and job performance (a case of Grand Blue Wave Hotel Shah Alam) / Amirah Che Ayub
author_facet	Che Ayub, Amirah
author_sort	Che Ayub, Amirah
title	The influence of occupational stress towards employees’ job satisfaction and job performance (a case of Grand Blue Wave Hotel Shah Alam) / Amirah Che Ayub
title_short	The influence of occupational stress towards employees’ job satisfaction and job performance (a case of Grand Blue Wave Hotel Shah Alam) / Amirah Che Ayub
title_full	The influence of occupational stress towards employees’ job satisfaction and job performance (a case of Grand Blue Wave Hotel Shah Alam) / Amirah Che Ayub
title_fullStr	The influence of occupational stress towards employees’ job satisfaction and job performance (a case of Grand Blue Wave Hotel Shah Alam) / Amirah Che Ayub
title_full_unstemmed	The influence of occupational stress towards employees’ job satisfaction and job performance (a case of Grand Blue Wave Hotel Shah Alam) / Amirah Che Ayub
title_sort	influence of occupational stress towards employees’ job satisfaction and job performance (a case of grand blue wave hotel shah alam) / amirah che ayub
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Hotel and Tourism Management
publishDate	2013
url	https://ir.uitm.edu.my/id/eprint/17690/2/TM_AMIRAH%20CHE%20AYUB%20HM%2013_5.pdf
_version_	1783733580933890048

The influence of occupational stress towards employees’ job satisfaction and job performance (a case of Grand Blue Wave Hotel Shah Alam) / Amirah Che Ayub

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