Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah

Undeniable, hospital food and nutrition services play an important role in patient recovery and well-being. Meal service is one of the factors that influence satisfaction among hospitalized patients. This study empirically investigates the meal service attributes that associated with the satisfac...

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Main Author:	Abd Patah, Mohd Harrith Hardeenata
Format:	Thesis
Language:	English
Published:	2013
Online Access:	https://ir.uitm.edu.my/id/eprint/17699/2/TM_MOHD%20HARRITH%20HARDEENATA%20%20ABD%20PATAH%20HM%2013_5.pdf
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id	my-uitm-ir.17699
record_format	uketd_dc
spelling	my-uitm-ir.176992019-02-27T01:19:33Z Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah 2013 Abd Patah, Mohd Harrith Hardeenata Undeniable, hospital food and nutrition services play an important role in patient recovery and well-being. Meal service is one of the factors that influence satisfaction among hospitalized patients. This study empirically investigates the meal service attributes that associated with the satisfaction among patients at Hospital Selayang, Hospital Serdang and Hospital Sungai Buloh. By using the quantitative approach, the experiences of 236 patients were obtained. Through a series of descriptive and inferential statistics, some meaningful insights on the issues of interest were acquired. Findings of this study clearly revealed that food properties, interpersonal service and environmental presentation were recognized as contributory factors that influence patient satisfaction. Among these dimensions, food properties were the most important predictor in patient’s satisfaction, followed by interpersonal service and environmental presentation. The pessimistic indication has given some implications not only for the patients, but also for the outsourced foodservice contractors and hospitals as a whole. 2013 Thesis https://ir.uitm.edu.my/id/eprint/17699/ https://ir.uitm.edu.my/id/eprint/17699/2/TM_MOHD%20HARRITH%20HARDEENATA%20%20ABD%20PATAH%20HM%2013_5.pdf text en public mphil masters Universiti Teknologi MARA Faculty of Hotel and Tourism Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
description	Undeniable, hospital food and nutrition services play an important role in patient recovery and well-being. Meal service is one of the factors that influence satisfaction among hospitalized patients. This study empirically investigates the meal service attributes that associated with the satisfaction among patients at Hospital Selayang, Hospital Serdang and Hospital Sungai Buloh. By using the quantitative approach, the experiences of 236 patients were obtained. Through a series of descriptive and inferential statistics, some meaningful insights on the issues of interest were acquired. Findings of this study clearly revealed that food properties, interpersonal service and environmental presentation were recognized as contributory factors that influence patient satisfaction. Among these dimensions, food properties were the most important predictor in patient’s satisfaction, followed by interpersonal service and environmental presentation. The pessimistic indication has given some implications not only for the patients, but also for the outsourced foodservice contractors and hospitals as a whole.
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Abd Patah, Mohd Harrith Hardeenata
spellingShingle	Abd Patah, Mohd Harrith Hardeenata Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah
author_facet	Abd Patah, Mohd Harrith Hardeenata
author_sort	Abd Patah, Mohd Harrith Hardeenata
title	Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah
title_short	Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah
title_full	Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah
title_fullStr	Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah
title_full_unstemmed	Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah
title_sort	patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in selangor / mohd harrith hardeenata abd patah
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Hotel and Tourism Management
publishDate	2013
url	https://ir.uitm.edu.my/id/eprint/17699/2/TM_MOHD%20HARRITH%20HARDEENATA%20%20ABD%20PATAH%20HM%2013_5.pdf
_version_	1783733582772043776

Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah

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