Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin

Hospitality and tourism in Malaysia is growing as one of the major revenue contributor to the country's economy and moving in line with vision to make Malaysia as a high-income country. Overall, this achievement was due to effective tourism activities that have been planned by Malaysia ministry...

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Main Author:	Dzia-Uddin, Dziatul Nadiah
Format:	Thesis
Language:	English
Published:	2013
Online Access:	https://ir.uitm.edu.my/id/eprint/17717/2/TM_DZIATUL%20NADIAH%20DZIA-UDDIN%20HM%2013_5.pdf
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id	my-uitm-ir.17717
record_format	uketd_dc
spelling	my-uitm-ir.177172019-02-27T01:24:31Z Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin 2013 Dzia-Uddin, Dziatul Nadiah Hospitality and tourism in Malaysia is growing as one of the major revenue contributor to the country's economy and moving in line with vision to make Malaysia as a high-income country. Overall, this achievement was due to effective tourism activities that have been planned by Malaysia ministry of tourism until this industry became steady. Hotel industry plays a vital role as complement to tourism as it provides accommodation to tourists. Nowadays, in an increasingly competitive global economy make hotel industry became very competitive especially in the big cities such as in Kuala Lumpur, Malaysia. In order to compete with other competitors, the hotel management needs to find ways and acts fast in order to make its hotel to be the best hotel in terms of satisfying the guests as well as the employees. One of the ways is by adopting empowerment because this approach can allow the employees to fulfill all guests’ needs and wants, and at the same time the employees will have the feeling of ownership. This study attempts to investigate the influence between psychological empowerment dimensions (meaning and self-determination) and motivation and the implication on employees job performance. The determinant of the study framework model of this study was adopted by several researchers which are Thomas and Velthouse (1990), Haozhan (2010) and Indradevi (2012). 2013 Thesis https://ir.uitm.edu.my/id/eprint/17717/ https://ir.uitm.edu.my/id/eprint/17717/2/TM_DZIATUL%20NADIAH%20DZIA-UDDIN%20HM%2013_5.pdf text en public mphil masters Universiti Teknologi MARA Faculty of Hotel and Tourism Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
description	Hospitality and tourism in Malaysia is growing as one of the major revenue contributor to the country's economy and moving in line with vision to make Malaysia as a high-income country. Overall, this achievement was due to effective tourism activities that have been planned by Malaysia ministry of tourism until this industry became steady. Hotel industry plays a vital role as complement to tourism as it provides accommodation to tourists. Nowadays, in an increasingly competitive global economy make hotel industry became very competitive especially in the big cities such as in Kuala Lumpur, Malaysia. In order to compete with other competitors, the hotel management needs to find ways and acts fast in order to make its hotel to be the best hotel in terms of satisfying the guests as well as the employees. One of the ways is by adopting empowerment because this approach can allow the employees to fulfill all guests’ needs and wants, and at the same time the employees will have the feeling of ownership. This study attempts to investigate the influence between psychological empowerment dimensions (meaning and self-determination) and motivation and the implication on employees job performance. The determinant of the study framework model of this study was adopted by several researchers which are Thomas and Velthouse (1990), Haozhan (2010) and Indradevi (2012).
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Dzia-Uddin, Dziatul Nadiah
spellingShingle	Dzia-Uddin, Dziatul Nadiah Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin
author_facet	Dzia-Uddin, Dziatul Nadiah
author_sort	Dzia-Uddin, Dziatul Nadiah
title	Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin
title_short	Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin
title_full	Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin
title_fullStr	Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin
title_full_unstemmed	Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin
title_sort	psychological empowerment, motivation and job performance amongst 5-star hotel employees in kuala lumpur / dziatul nadiah dzia-uddin
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Hotel and Tourism Management
publishDate	2013
url	https://ir.uitm.edu.my/id/eprint/17717/2/TM_DZIATUL%20NADIAH%20DZIA-UDDIN%20HM%2013_5.pdf
_version_	1783733587374243840

Psychological empowerment, motivation and job performance amongst 5-star hotel employees in Kuala Lumpur / Dziatul Nadiah Dzia-Uddin

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