The relationship between empowerment and job satisfaction among front-line employees in hotel industry / Siti Nurulhana Abdul Razak

Empowerment is the perception that workers can help determine their own work roles, accomplish meaningful work, competence in their work and can give impact to the important decisions. A half century of research suggests that empowerment strategies can offer real benefits like will make the emplo...

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Main Author:	Abdul Razak, Siti Nurulhana
Format:	Thesis
Language:	English
Published:	2010
Online Access:	https://ir.uitm.edu.my/id/eprint/17720/2/TM_SITI%20NURULHANA%20ABDUL%20RAZAK%20HM%2010_5.pdf
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id	my-uitm-ir.17720
record_format	uketd_dc
spelling	my-uitm-ir.177202019-02-27T06:34:12Z The relationship between empowerment and job satisfaction among front-line employees in hotel industry / Siti Nurulhana Abdul Razak 2010 Abdul Razak, Siti Nurulhana Empowerment is the perception that workers can help determine their own work roles, accomplish meaningful work, competence in their work and can give impact to the important decisions. A half century of research suggests that empowerment strategies can offer real benefits like will make the employee perform well and also will get job satisfaction. In order to give empowerment to the employees, the manager needs to look at the job tenure of the employees. The dimensions of job tenure are skills and experiences. Hence, it may affect employees’ job satisfaction. Research approach for this study is quantitative which is a set of questionnaires has been developed. This study was conducted to examine the relationship between empowerment and job satisfaction of front- line employees in Kuala Lumpur 3-star hotels. A total of 150 questionnaires were distributed at 10 hotels in Kuala Lumpur, Malaysia. Results showed that empowerment does have significant relationship through the dimensions of meaningfulness, competence self-determination and impact with job satisfaction of the front line employees. Managers certainly need to ensure that employees are satisfied and enjoy what they do at work. By developing creativity and rooms for employees to exercise empowerment, it can enhance their job satisfaction level and performance thus providing quality service to customers. 2010 Thesis https://ir.uitm.edu.my/id/eprint/17720/ https://ir.uitm.edu.my/id/eprint/17720/2/TM_SITI%20NURULHANA%20ABDUL%20RAZAK%20HM%2010_5.pdf text en public mphil masters Universiti Teknologi MARA Faculty of Hotel and Tourism Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
description	Empowerment is the perception that workers can help determine their own work roles, accomplish meaningful work, competence in their work and can give impact to the important decisions. A half century of research suggests that empowerment strategies can offer real benefits like will make the employee perform well and also will get job satisfaction. In order to give empowerment to the employees, the manager needs to look at the job tenure of the employees. The dimensions of job tenure are skills and experiences. Hence, it may affect employees’ job satisfaction. Research approach for this study is quantitative which is a set of questionnaires has been developed. This study was conducted to examine the relationship between empowerment and job satisfaction of front- line employees in Kuala Lumpur 3-star hotels. A total of 150 questionnaires were distributed at 10 hotels in Kuala Lumpur, Malaysia. Results showed that empowerment does have significant relationship through the dimensions of meaningfulness, competence self-determination and impact with job satisfaction of the front line employees. Managers certainly need to ensure that employees are satisfied and enjoy what they do at work. By developing creativity and rooms for employees to exercise empowerment, it can enhance their job satisfaction level and performance thus providing quality service to customers.
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Abdul Razak, Siti Nurulhana
spellingShingle	Abdul Razak, Siti Nurulhana The relationship between empowerment and job satisfaction among front-line employees in hotel industry / Siti Nurulhana Abdul Razak
author_facet	Abdul Razak, Siti Nurulhana
author_sort	Abdul Razak, Siti Nurulhana
title	The relationship between empowerment and job satisfaction among front-line employees in hotel industry / Siti Nurulhana Abdul Razak
title_short	The relationship between empowerment and job satisfaction among front-line employees in hotel industry / Siti Nurulhana Abdul Razak
title_full	The relationship between empowerment and job satisfaction among front-line employees in hotel industry / Siti Nurulhana Abdul Razak
title_fullStr	The relationship between empowerment and job satisfaction among front-line employees in hotel industry / Siti Nurulhana Abdul Razak
title_full_unstemmed	The relationship between empowerment and job satisfaction among front-line employees in hotel industry / Siti Nurulhana Abdul Razak
title_sort	relationship between empowerment and job satisfaction among front-line employees in hotel industry / siti nurulhana abdul razak
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Hotel and Tourism Management
publishDate	2010
url	https://ir.uitm.edu.my/id/eprint/17720/2/TM_SITI%20NURULHANA%20ABDUL%20RAZAK%20HM%2010_5.pdf
_version_	1783733588156481536

The relationship between empowerment and job satisfaction among front-line employees in hotel industry / Siti Nurulhana Abdul Razak

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