Work motivation, job satisfaction and turnover intention of middle level management at five star hotels in Kuala Lumpur / Nur Dalila Mohd Fisol

The hospitality and tourism is one of the largest economic contributors for Malaysia (Economic Impact, 2012). Malaysia is emerging as a fast growing free market economy with services as the main source of economic growth accounting for almost three quarter of Malaysia’s output with 26 percent of its...

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Main Author:	Mohd Fisol, Nur Dalila
Format:	Thesis
Language:	English
Published:	2013
Online Access:	https://ir.uitm.edu.my/id/eprint/17758/2/TM_NURDALILA%20MOHD%20FISOL%20HM%2013_5.pdf
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id	my-uitm-ir.17758
record_format	uketd_dc
spelling	my-uitm-ir.177582019-02-27T02:04:34Z Work motivation, job satisfaction and turnover intention of middle level management at five star hotels in Kuala Lumpur / Nur Dalila Mohd Fisol 2013 Mohd Fisol, Nur Dalila The hospitality and tourism is one of the largest economic contributors for Malaysia (Economic Impact, 2012). Malaysia is emerging as a fast growing free market economy with services as the main source of economic growth accounting for almost three quarter of Malaysia’s output with 26 percent of its labor force (MIS Asia, 2010). In general, by 2020, there will be a total of 1.6 billion jobs in the hotel industry (Travel & Tourism, 2011). Thus, there is a significant need in having a more qualified, motivated and skilled manpower available to meet the challenges of this ever changing and demanding industry (Ahmad, Aziz, Kamaruddin, Aziz & Bakhtiar, 2012). Similar to the developed countries, hotels in Malaysia are facing problems in attracting and retaining skilled and knowledgeable of high and low level employees. This is due to low salary and rigid job traits (Ahmad, Solnet & Scott, 2010). The rapid expansion of the hotel industry has exaggerated the demand for employment of competent employees (Ahmad & Zainol, 2011), and this resulted in skilled and knowledgeable workers shortages (Business Monitor International Ltd., 2010). On the other hand, the shortage of skilled workers in Malaysian hotels is caused by the unattractive work atmosphere and unmotivated factors of the industry (Kasimu, Zaiton & Hassan, 2012). 2013 Thesis https://ir.uitm.edu.my/id/eprint/17758/ https://ir.uitm.edu.my/id/eprint/17758/2/TM_NURDALILA%20MOHD%20FISOL%20HM%2013_5.pdf text en public mphil masters Universiti Teknologi MARA Faculty of Hotel and Tourism Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
description	The hospitality and tourism is one of the largest economic contributors for Malaysia (Economic Impact, 2012). Malaysia is emerging as a fast growing free market economy with services as the main source of economic growth accounting for almost three quarter of Malaysia’s output with 26 percent of its labor force (MIS Asia, 2010). In general, by 2020, there will be a total of 1.6 billion jobs in the hotel industry (Travel & Tourism, 2011). Thus, there is a significant need in having a more qualified, motivated and skilled manpower available to meet the challenges of this ever changing and demanding industry (Ahmad, Aziz, Kamaruddin, Aziz & Bakhtiar, 2012). Similar to the developed countries, hotels in Malaysia are facing problems in attracting and retaining skilled and knowledgeable of high and low level employees. This is due to low salary and rigid job traits (Ahmad, Solnet & Scott, 2010). The rapid expansion of the hotel industry has exaggerated the demand for employment of competent employees (Ahmad & Zainol, 2011), and this resulted in skilled and knowledgeable workers shortages (Business Monitor International Ltd., 2010). On the other hand, the shortage of skilled workers in Malaysian hotels is caused by the unattractive work atmosphere and unmotivated factors of the industry (Kasimu, Zaiton & Hassan, 2012).
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Mohd Fisol, Nur Dalila
spellingShingle	Mohd Fisol, Nur Dalila Work motivation, job satisfaction and turnover intention of middle level management at five star hotels in Kuala Lumpur / Nur Dalila Mohd Fisol
author_facet	Mohd Fisol, Nur Dalila
author_sort	Mohd Fisol, Nur Dalila
title	Work motivation, job satisfaction and turnover intention of middle level management at five star hotels in Kuala Lumpur / Nur Dalila Mohd Fisol
title_short	Work motivation, job satisfaction and turnover intention of middle level management at five star hotels in Kuala Lumpur / Nur Dalila Mohd Fisol
title_full	Work motivation, job satisfaction and turnover intention of middle level management at five star hotels in Kuala Lumpur / Nur Dalila Mohd Fisol
title_fullStr	Work motivation, job satisfaction and turnover intention of middle level management at five star hotels in Kuala Lumpur / Nur Dalila Mohd Fisol
title_full_unstemmed	Work motivation, job satisfaction and turnover intention of middle level management at five star hotels in Kuala Lumpur / Nur Dalila Mohd Fisol
title_sort	work motivation, job satisfaction and turnover intention of middle level management at five star hotels in kuala lumpur / nur dalila mohd fisol
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Hotel and Tourism Management
publishDate	2013
url	https://ir.uitm.edu.my/id/eprint/17758/2/TM_NURDALILA%20MOHD%20FISOL%20HM%2013_5.pdf
_version_	1783733592483954688

Work motivation, job satisfaction and turnover intention of middle level management at five star hotels in Kuala Lumpur / Nur Dalila Mohd Fisol

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