Management control systems and performance: evidence from Malaysian local authorities / Norazlina Ilias

The purpose of this study was to investigate the structural relationship between organizational culture, management control systems (MCSs) and the performance of Malaysian local authorities. This study was motivated by the inconsistent findings concerning the relationship between the control system...

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Main Author:	Ilias, Norazlina
Format:	Thesis
Language:	English
Published:	2016
Online Access:	https://ir.uitm.edu.my/id/eprint/17867/1/TP_NORAZLINA%20ILIAS%20AC%2016_5.pdf
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id	my-uitm-ir.17867
record_format	uketd_dc
spelling	my-uitm-ir.178672022-04-14T06:25:35Z Management control systems and performance: evidence from Malaysian local authorities / Norazlina Ilias 2016-03 Ilias, Norazlina The purpose of this study was to investigate the structural relationship between organizational culture, management control systems (MCSs) and the performance of Malaysian local authorities. This study was motivated by the inconsistent findings concerning the relationship between the control system and performance that appeared in the current literature, as well as the personal observations of the researcher. Due to the inconsistencies in the findings, several studies suggest that future researchers investigate MCSs as a tool to improve the performance of organizations. Therefore, this study integrated the organizational culture and MCSs literature by investigating the control systems variable, as control systems have been widely discussed in management accounting literature as an important variable for the purpose of achieving organizational objectives. In this study, three dimensions of MCSs have been identified: external control, internal formal control, and internal informal control. The performance of the local authorities under study was measured using three dimensions of performance: financial, service quality, and procedural. A questionnaire-based survey was carried out to seek responses from 449 departments attached to the local authorities within Peninsular Malaysia. Out of the 449 questionnaires distributed, 367 were returned, which resulted in 335 usable responses that were used for further analysis. This study performed two phases of data analyses: preliminary analysis and structural equation modeling (SEM) analysis. The preliminary data analysis was performed using the statistical procedures of SPSS version 19.0, while SEM analysis was performed using AMOS 18.0. The findings of the study showed that the organizational culture significantly affects the internal formal control, internal informal control, financial performance, service quality performance, and procedural performance. The results also revealed that the external control and internal formal control were significantly associated with all three performance dimensions, as expected. However, the internal informal control only had a direct relationship with the service quality performance, and did not have a significant relationship with the financial performance and procedural performance. Additionally, external control was also found to be significantly related to the internal formal control. This study also reported that the external control, through the presence of the internal formal control, had a stronger relationship with the financial performance, service quality performance, and procedural performance, as compared to the direct relationship between the external control and performance. The relationships between organizational culture and service quality performance and procedural performance, through the internal formal control and the internal informal control were also reported to be significant. Therefore, this study supported the premise of the contingency theory, which holds that organizational culture can influence the practices of internal control systems, and, eventually affects the organizational performance. The results also generally support the hypothesis that internal formal control and internal informal control serve as important mediators in the relationship between organizational culture and performance, as well as between external control and performance. 2016-03 Thesis https://ir.uitm.edu.my/id/eprint/17867/ https://ir.uitm.edu.my/id/eprint/17867/1/TP_NORAZLINA%20ILIAS%20AC%2016_5.pdf text en public phd doctoral Universiti Teknologi MARA Faculty of Accountancy Abdulatiff, Nik Kamaruzaman (Associate Professor Dr.) Mohamed, Nafsiah (Professor Dr.)
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Abdulatiff, Nik Kamaruzaman (Associate Professor Dr.) Mohamed, Nafsiah (Professor Dr.)
description	The purpose of this study was to investigate the structural relationship between organizational culture, management control systems (MCSs) and the performance of Malaysian local authorities. This study was motivated by the inconsistent findings concerning the relationship between the control system and performance that appeared in the current literature, as well as the personal observations of the researcher. Due to the inconsistencies in the findings, several studies suggest that future researchers investigate MCSs as a tool to improve the performance of organizations. Therefore, this study integrated the organizational culture and MCSs literature by investigating the control systems variable, as control systems have been widely discussed in management accounting literature as an important variable for the purpose of achieving organizational objectives. In this study, three dimensions of MCSs have been identified: external control, internal formal control, and internal informal control. The performance of the local authorities under study was measured using three dimensions of performance: financial, service quality, and procedural. A questionnaire-based survey was carried out to seek responses from 449 departments attached to the local authorities within Peninsular Malaysia. Out of the 449 questionnaires distributed, 367 were returned, which resulted in 335 usable responses that were used for further analysis. This study performed two phases of data analyses: preliminary analysis and structural equation modeling (SEM) analysis. The preliminary data analysis was performed using the statistical procedures of SPSS version 19.0, while SEM analysis was performed using AMOS 18.0. The findings of the study showed that the organizational culture significantly affects the internal formal control, internal informal control, financial performance, service quality performance, and procedural performance. The results also revealed that the external control and internal formal control were significantly associated with all three performance dimensions, as expected. However, the internal informal control only had a direct relationship with the service quality performance, and did not have a significant relationship with the financial performance and procedural performance. Additionally, external control was also found to be significantly related to the internal formal control. This study also reported that the external control, through the presence of the internal formal control, had a stronger relationship with the financial performance, service quality performance, and procedural performance, as compared to the direct relationship between the external control and performance. The relationships between organizational culture and service quality performance and procedural performance, through the internal formal control and the internal informal control were also reported to be significant. Therefore, this study supported the premise of the contingency theory, which holds that organizational culture can influence the practices of internal control systems, and, eventually affects the organizational performance. The results also generally support the hypothesis that internal formal control and internal informal control serve as important mediators in the relationship between organizational culture and performance, as well as between external control and performance.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Ilias, Norazlina
spellingShingle	Ilias, Norazlina Management control systems and performance: evidence from Malaysian local authorities / Norazlina Ilias
author_facet	Ilias, Norazlina
author_sort	Ilias, Norazlina
title	Management control systems and performance: evidence from Malaysian local authorities / Norazlina Ilias
title_short	Management control systems and performance: evidence from Malaysian local authorities / Norazlina Ilias
title_full	Management control systems and performance: evidence from Malaysian local authorities / Norazlina Ilias
title_fullStr	Management control systems and performance: evidence from Malaysian local authorities / Norazlina Ilias
title_full_unstemmed	Management control systems and performance: evidence from Malaysian local authorities / Norazlina Ilias
title_sort	management control systems and performance: evidence from malaysian local authorities / norazlina ilias
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Accountancy
publishDate	2016
url	https://ir.uitm.edu.my/id/eprint/17867/1/TP_NORAZLINA%20ILIAS%20AC%2016_5.pdf
_version_	1783733614273363968

Management control systems and performance: evidence from Malaysian local authorities / Norazlina Ilias

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