Client protection and sustainability of Islamic microfinance institution: evidence from Amanah Ikhtiar Malaysia / Nor Maisarah Bakar

Islamic microfinance Institutions (IMFIs) provide credit to poor recipients, enabling them to gain access to financial assistance, while at the same time having their rights protected. To ensure that clients are protected, all IMFIs should adhere to basic corporate governance principles in ensuring...

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Main Author:	Bakar, Nor Maisarah
Format:	Thesis
Language:	English
Published:	2016
Online Access:	https://ir.uitm.edu.my/id/eprint/17891/1/TM_NOR%20MAISARAH%20BAKAR%20AC%2016_5.pdf
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id	my-uitm-ir.17891
record_format	uketd_dc
spelling	my-uitm-ir.178912019-03-12T08:12:02Z Client protection and sustainability of Islamic microfinance institution: evidence from Amanah Ikhtiar Malaysia / Nor Maisarah Bakar 2016 Bakar, Nor Maisarah Islamic microfinance Institutions (IMFIs) provide credit to poor recipients, enabling them to gain access to financial assistance, while at the same time having their rights protected. To ensure that clients are protected, all IMFIs should adhere to basic corporate governance principles in ensuring uniform standards, transparency and good corporate governance practices in their institutions. This study explores on the client protection practices and sustainability of Amanah Ikhtiar Malaysia (AIM). The main objective of this study is to examine if client protection affects the sustainability of AIM. The main source of information is the questionnaire survey that has been conducted by taking AIM staff as respondents. Finding shows that the level of client protection in AIM is high. It shows that AIM has high awareness regarding client protection issue. Further analysis shows that accountability and debt collection process have significantly influence the level of sustainability of AIM whereas transparency and transaction costs have insignificantly impact the level of sustainability of AIM. This result implies that having better debt collection process policy and accountability will enhance the level of sustainability of AIM. This study has exclusively contributed to the industry of Islamic microfinance which it gives focuses on client protection issues, which is lacking in Malaysia. This also can be practiced by other IMFIs to ensure that they can sustain in the market for foreseeable future. 2016 Thesis https://ir.uitm.edu.my/id/eprint/17891/ https://ir.uitm.edu.my/id/eprint/17891/1/TM_NOR%20MAISARAH%20BAKAR%20AC%2016_5.pdf text en public mphil masters Universiti Teknologi MARA Faculty of Accountancy
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
description	Islamic microfinance Institutions (IMFIs) provide credit to poor recipients, enabling them to gain access to financial assistance, while at the same time having their rights protected. To ensure that clients are protected, all IMFIs should adhere to basic corporate governance principles in ensuring uniform standards, transparency and good corporate governance practices in their institutions. This study explores on the client protection practices and sustainability of Amanah Ikhtiar Malaysia (AIM). The main objective of this study is to examine if client protection affects the sustainability of AIM. The main source of information is the questionnaire survey that has been conducted by taking AIM staff as respondents. Finding shows that the level of client protection in AIM is high. It shows that AIM has high awareness regarding client protection issue. Further analysis shows that accountability and debt collection process have significantly influence the level of sustainability of AIM whereas transparency and transaction costs have insignificantly impact the level of sustainability of AIM. This result implies that having better debt collection process policy and accountability will enhance the level of sustainability of AIM. This study has exclusively contributed to the industry of Islamic microfinance which it gives focuses on client protection issues, which is lacking in Malaysia. This also can be practiced by other IMFIs to ensure that they can sustain in the market for foreseeable future.
format	Thesis
qualification_name	Master of Philosophy (M.Phil.)
qualification_level	Master's degree
author	Bakar, Nor Maisarah
spellingShingle	Bakar, Nor Maisarah Client protection and sustainability of Islamic microfinance institution: evidence from Amanah Ikhtiar Malaysia / Nor Maisarah Bakar
author_facet	Bakar, Nor Maisarah
author_sort	Bakar, Nor Maisarah
title	Client protection and sustainability of Islamic microfinance institution: evidence from Amanah Ikhtiar Malaysia / Nor Maisarah Bakar
title_short	Client protection and sustainability of Islamic microfinance institution: evidence from Amanah Ikhtiar Malaysia / Nor Maisarah Bakar
title_full	Client protection and sustainability of Islamic microfinance institution: evidence from Amanah Ikhtiar Malaysia / Nor Maisarah Bakar
title_fullStr	Client protection and sustainability of Islamic microfinance institution: evidence from Amanah Ikhtiar Malaysia / Nor Maisarah Bakar
title_full_unstemmed	Client protection and sustainability of Islamic microfinance institution: evidence from Amanah Ikhtiar Malaysia / Nor Maisarah Bakar
title_sort	client protection and sustainability of islamic microfinance institution: evidence from amanah ikhtiar malaysia / nor maisarah bakar
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Accountancy
publishDate	2016
url	https://ir.uitm.edu.my/id/eprint/17891/1/TM_NOR%20MAISARAH%20BAKAR%20AC%2016_5.pdf
_version_	1783733618433064960

Client protection and sustainability of Islamic microfinance institution: evidence from Amanah Ikhtiar Malaysia / Nor Maisarah Bakar

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