Service estimation system for MJ Motors Sdn Bhd using queuing theory / Muhamad Taufik Ali

Service estimation system for MJ Motors Sdn Bhd using queuing theory / Muhamad Taufik Ali

Queuing Theory is a mathematical formula that has been developed basically to determine the average waiting time spent in a specific line. In general, Queuing Theory has already been implemented widely in various types of industry such as food and beverages, health, and also for oil and gas industry...

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Main Author: Muhamad Taufik Ali
Format: Thesis
Language:English
Published: 2017
Online Access:https://ir.uitm.edu.my/id/eprint/18176/2/TD_MUHAMAD%20TAUFIK%20ALI%20CS%2017_5.pdf
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spelling my-uitm-ir.181762019-02-27T08:08:12Z Service estimation system for MJ Motors Sdn Bhd using queuing theory / Muhamad Taufik Ali 2017 Muhamad Taufik Ali Queuing Theory is a mathematical formula that has been developed basically to determine the average waiting time spent in a specific line. In general, Queuing Theory has already been implemented widely in various types of industry such as food and beverages, health, and also for oil and gas industry. The main purpose of Service Estimation System is to predict the average service completion time for customers in MJ Motors Sdn. Bhd which is one of Honda authorized dealer in Malaysia. The problem is the customers who send their car and wait at the service center are not provided with the status of their cars especially during peak hours. It is related with the level of satisfaction among the customers which is one of the most crucial component in a business. To solve the problem faced by stakeholder, there are several objectives that have to be completed such as collect and analyze the business process and requirements, study and review on how to apply Queueing Theory, and design and develop the suggested system. The methodology used in completing this project is Waterfall model, and once each of the phases are finished, there are specific results delivered and objectives achieved. Next, the results and findings of every activities from the process of analyzing requirements until the development of the system are explained in details and the outcomes of this project matched the expected result, where at the end of this project, the identified problems are solved as the system is able to predict the estimated service completion time. Finally, the last part of this project is to conclude and summarizes the whole activities involved in the completion of Service Estimation System. 2017 Thesis https://ir.uitm.edu.my/id/eprint/18176/ https://ir.uitm.edu.my/id/eprint/18176/2/TD_MUHAMAD%20TAUFIK%20ALI%20CS%2017_5.pdf text en public dphil degree Universiti Teknologi MARA Faculty of Computer and Mathematical Sciences
institution Universiti Teknologi MARA
collection UiTM Institutional Repository
language English
description Queuing Theory is a mathematical formula that has been developed basically to determine the average waiting time spent in a specific line. In general, Queuing Theory has already been implemented widely in various types of industry such as food and beverages, health, and also for oil and gas industry. The main purpose of Service Estimation System is to predict the average service completion time for customers in MJ Motors Sdn. Bhd which is one of Honda authorized dealer in Malaysia. The problem is the customers who send their car and wait at the service center are not provided with the status of their cars especially during peak hours. It is related with the level of satisfaction among the customers which is one of the most crucial component in a business. To solve the problem faced by stakeholder, there are several objectives that have to be completed such as collect and analyze the business process and requirements, study and review on how to apply Queueing Theory, and design and develop the suggested system. The methodology used in completing this project is Waterfall model, and once each of the phases are finished, there are specific results delivered and objectives achieved. Next, the results and findings of every activities from the process of analyzing requirements until the development of the system are explained in details and the outcomes of this project matched the expected result, where at the end of this project, the identified problems are solved as the system is able to predict the estimated service completion time. Finally, the last part of this project is to conclude and summarizes the whole activities involved in the completion of Service Estimation System.
format Thesis
qualification_name Doctor of Philosophy (PhD.)
qualification_level Bachelor degree
author Muhamad Taufik Ali
spellingShingle Muhamad Taufik Ali
Service estimation system for MJ Motors Sdn Bhd using queuing theory / Muhamad Taufik Ali
author_facet Muhamad Taufik Ali
author_sort Muhamad Taufik Ali
title Service estimation system for MJ Motors Sdn Bhd using queuing theory / Muhamad Taufik Ali
title_short Service estimation system for MJ Motors Sdn Bhd using queuing theory / Muhamad Taufik Ali
title_full Service estimation system for MJ Motors Sdn Bhd using queuing theory / Muhamad Taufik Ali
title_fullStr Service estimation system for MJ Motors Sdn Bhd using queuing theory / Muhamad Taufik Ali
title_full_unstemmed Service estimation system for MJ Motors Sdn Bhd using queuing theory / Muhamad Taufik Ali
title_sort service estimation system for mj motors sdn bhd using queuing theory / muhamad taufik ali
granting_institution Universiti Teknologi MARA
granting_department Faculty of Computer and Mathematical Sciences
publishDate 2017
url https://ir.uitm.edu.my/id/eprint/18176/2/TD_MUHAMAD%20TAUFIK%20ALI%20CS%2017_5.pdf
_version_ 1783733632002686976

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