ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin

This research aims is to develop the ICT Complaint Management System by applying the Shortest Job First Scheduling technique for ICT Unit in Pejabat Daerah dan Tanah Sabak Bernam. This organization provides the ICT complaint services to all staff in Pejabat Daerah dan Tanah Sabak Bernam that focus o...

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Main Author:	Nordin, Norwahida
Format:	Thesis
Language:	English
Published:	2017
Online Access:	https://ir.uitm.edu.my/id/eprint/18226/2/TD_NORWAHIDA%20NORDIN%20CS%2017_5.pdf
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id	my-uitm-ir.18226
record_format	uketd_dc
spelling	my-uitm-ir.182262019-02-28T01:34:39Z ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin 2017 Nordin, Norwahida This research aims is to develop the ICT Complaint Management System by applying the Shortest Job First Scheduling technique for ICT Unit in Pejabat Daerah dan Tanah Sabak Bernam. This organization provides the ICT complaint services to all staff in Pejabat Daerah dan Tanah Sabak Bernam that focus on managing all the record of complaint. In previous situations, they have difficulty to manage record of complaint. Hence, the main highlight of this research is to apply the shortest job first scheduling technique in order to solve the problem in distributing the new complaint to technician in charge. As a conclusion, all the objectives of this research are achieved. Based on the function in managing the complaint in the result was satisfying. 2017 Thesis https://ir.uitm.edu.my/id/eprint/18226/ https://ir.uitm.edu.my/id/eprint/18226/2/TD_NORWAHIDA%20NORDIN%20CS%2017_5.pdf text en public dphil degree Universiti Teknologi MARA Faculty of Computer and Mathematical Sciences
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
description	This research aims is to develop the ICT Complaint Management System by applying the Shortest Job First Scheduling technique for ICT Unit in Pejabat Daerah dan Tanah Sabak Bernam. This organization provides the ICT complaint services to all staff in Pejabat Daerah dan Tanah Sabak Bernam that focus on managing all the record of complaint. In previous situations, they have difficulty to manage record of complaint. Hence, the main highlight of this research is to apply the shortest job first scheduling technique in order to solve the problem in distributing the new complaint to technician in charge. As a conclusion, all the objectives of this research are achieved. Based on the function in managing the complaint in the result was satisfying.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Bachelor degree
author	Nordin, Norwahida
spellingShingle	Nordin, Norwahida ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin
author_facet	Nordin, Norwahida
author_sort	Nordin, Norwahida
title	ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin
title_short	ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin
title_full	ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin
title_fullStr	ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin
title_full_unstemmed	ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin
title_sort	ict complaint management system for pejabat daerah dan tanah sabak bernam / norwahida nordin
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2017
url	https://ir.uitm.edu.my/id/eprint/18226/2/TD_NORWAHIDA%20NORDIN%20CS%2017_5.pdf
_version_	1783733638018367488

ICT Complaint Management System for Pejabat Daerah dan Tanah Sabak Bernam / Norwahida Nordin

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