Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd

Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd

This project investigates the possibilities of visual interaction to improve the waiting experience of clients in waiting area. The research question is: How can game application be used in a waiting room to positively influence the waiting experience of clients?. More specifically, the project aims...

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Main Author: Wan Mohd, Wan Nor Hafidzah
Format: Thesis
Language:English
Published: 2015
Online Access:https://ir.uitm.edu.my/id/eprint/18424/2/TM_WAN%20NOR%20HAFIDZAH%20WAN%20MOHD%20CS%2015_5.pdf
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id my-uitm-ir.18424
record_format uketd_dc
spelling my-uitm-ir.184242022-03-10T07:02:43Z Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd 2015 Wan Mohd, Wan Nor Hafidzah This project investigates the possibilities of visual interaction to improve the waiting experience of clients in waiting area. The research question is: How can game application be used in a waiting room to positively influence the waiting experience of clients?. More specifically, the project aims to find out how selected visual interaction tool (game application and informative visualization) can be used for both: to lower clients’ level of waiting anxiety, and to improve clients’ perception in regards to the perceived waiting time duration. To test these, field experiment at a waiting area with two sampling groups was conducted. A survey with questionnaires was constructed to collect first hand data for the field experiment. 2015 Thesis https://ir.uitm.edu.my/id/eprint/18424/ https://ir.uitm.edu.my/id/eprint/18424/2/TM_WAN%20NOR%20HAFIDZAH%20WAN%20MOHD%20CS%2015_5.pdf text en public mphil masters Universiti Teknologi MARA Faculty of Computer and Mathematical Sciences
institution Universiti Teknologi MARA
collection UiTM Institutional Repository
language English
description This project investigates the possibilities of visual interaction to improve the waiting experience of clients in waiting area. The research question is: How can game application be used in a waiting room to positively influence the waiting experience of clients?. More specifically, the project aims to find out how selected visual interaction tool (game application and informative visualization) can be used for both: to lower clients’ level of waiting anxiety, and to improve clients’ perception in regards to the perceived waiting time duration. To test these, field experiment at a waiting area with two sampling groups was conducted. A survey with questionnaires was constructed to collect first hand data for the field experiment.
format Thesis
qualification_name Master of Philosophy (M.Phil.)
qualification_level Master's degree
author Wan Mohd, Wan Nor Hafidzah
spellingShingle Wan Mohd, Wan Nor Hafidzah
Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd
author_facet Wan Mohd, Wan Nor Hafidzah
author_sort Wan Mohd, Wan Nor Hafidzah
title Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd
title_short Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd
title_full Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd
title_fullStr Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd
title_full_unstemmed Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd
title_sort using visual interaction to alleviate waiting anxiety in waiting area / wan nor hafidzah wan mohd
granting_institution Universiti Teknologi MARA
granting_department Faculty of Computer and Mathematical Sciences
publishDate 2015
url https://ir.uitm.edu.my/id/eprint/18424/2/TM_WAN%20NOR%20HAFIDZAH%20WAN%20MOHD%20CS%2015_5.pdf
_version_ 1783733677767786496

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