Patient satisfaction evaluation with the services in UiTM Vision Care Clinic / Nur Azlim Abdul Kasa

The quality of health care services is extremely influences the compliance of patient with the treatment given by the healthcare provider. Thus, this study aimed at determining the level of patient satisfaction with the services in UiTM Vision Care Clinic in Universiti Teknologi MARA Puncak Alam Ca...

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Main Author:	Abdul Kasa, Nur Azlim
Format:	Thesis
Language:	English
Published:	2015
Subjects:	Medical centers Hospitals Dispensaries Clinics
Online Access:	https://ir.uitm.edu.my/id/eprint/22393/1/TD_NUR%20AZLIM%20ABDUL%20KASA%20HS%20B%2015_5.pdf
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id	my-uitm-ir.22393
record_format	uketd_dc
spelling	my-uitm-ir.223932020-01-24T05:05:13Z Patient satisfaction evaluation with the services in UiTM Vision Care Clinic / Nur Azlim Abdul Kasa 2015-07 Abdul Kasa, Nur Azlim Medical centers. Hospitals. Dispensaries. Clinics Optometry. Opticians. Eyeglasses The quality of health care services is extremely influences the compliance of patient with the treatment given by the healthcare provider. Thus, this study aimed at determining the level of patient satisfaction with the services in UiTM Vision Care Clinic in Universiti Teknologi MARA Puncak Alam Campus. A cross-sectional study involving 260 patients attending the clinic from March to April 2015 was carried out. They were selected through convenience sampling method. Using a set of questionnaire, the level of patient satisfaction was evaluated. The questionnaire was constructed based on several validated questionnaire with minimal modification. This questionnaire included five parts which were the demographic data, accessibility to the clinic, facility, quality of staff services and competency of examiner. A majority of the patients were generally satisfied with each subscale included in the questionnaire. A response of greater than 90% was satisfied with all the questions asked. There were some relationship shown between demographic data and independent variable (each subscale). There was no association between gender and each subscale. However, there was association between age and the satisfaction level of the location of the clinic (accessibility to the clinic subscale) with P =0.023 and also the professionalism of examiner (P=0.032). In addition, there was association between the educational level and friendliness of the staff with P =0.017 and with professionalism of examiner (P=0.045). Nevertheless, effective interventions was suggested towards improving the location problems will further increase patient satisfaction and hence the quality of services at UiTM Vision Care Clinic. 2015-07 Thesis https://ir.uitm.edu.my/id/eprint/22393/ https://ir.uitm.edu.my/id/eprint/22393/1/TD_NUR%20AZLIM%20ABDUL%20KASA%20HS%20B%2015_5.pdf text en public degree Universiti Teknologi MARA, Selangor, Puncak Alam Campus Faculty of Health Science
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Medical centers Hospitals Dispensaries Clinics Medical centers Hospitals Dispensaries Clinics
spellingShingle	Medical centers Hospitals Dispensaries Clinics Medical centers Hospitals Dispensaries Clinics Abdul Kasa, Nur Azlim Patient satisfaction evaluation with the services in UiTM Vision Care Clinic / Nur Azlim Abdul Kasa
description	The quality of health care services is extremely influences the compliance of patient with the treatment given by the healthcare provider. Thus, this study aimed at determining the level of patient satisfaction with the services in UiTM Vision Care Clinic in Universiti Teknologi MARA Puncak Alam Campus. A cross-sectional study involving 260 patients attending the clinic from March to April 2015 was carried out. They were selected through convenience sampling method. Using a set of questionnaire, the level of patient satisfaction was evaluated. The questionnaire was constructed based on several validated questionnaire with minimal modification. This questionnaire included five parts which were the demographic data, accessibility to the clinic, facility, quality of staff services and competency of examiner. A majority of the patients were generally satisfied with each subscale included in the questionnaire. A response of greater than 90% was satisfied with all the questions asked. There were some relationship shown between demographic data and independent variable (each subscale). There was no association between gender and each subscale. However, there was association between age and the satisfaction level of the location of the clinic (accessibility to the clinic subscale) with P =0.023 and also the professionalism of examiner (P=0.032). In addition, there was association between the educational level and friendliness of the staff with P =0.017 and with professionalism of examiner (P=0.045). Nevertheless, effective interventions was suggested towards improving the location problems will further increase patient satisfaction and hence the quality of services at UiTM Vision Care Clinic.
format	Thesis
qualification_level	Bachelor degree
author	Abdul Kasa, Nur Azlim
author_facet	Abdul Kasa, Nur Azlim
author_sort	Abdul Kasa, Nur Azlim
title	Patient satisfaction evaluation with the services in UiTM Vision Care Clinic / Nur Azlim Abdul Kasa
title_short	Patient satisfaction evaluation with the services in UiTM Vision Care Clinic / Nur Azlim Abdul Kasa
title_full	Patient satisfaction evaluation with the services in UiTM Vision Care Clinic / Nur Azlim Abdul Kasa
title_fullStr	Patient satisfaction evaluation with the services in UiTM Vision Care Clinic / Nur Azlim Abdul Kasa
title_full_unstemmed	Patient satisfaction evaluation with the services in UiTM Vision Care Clinic / Nur Azlim Abdul Kasa
title_sort	patient satisfaction evaluation with the services in uitm vision care clinic / nur azlim abdul kasa
granting_institution	Universiti Teknologi MARA, Selangor, Puncak Alam Campus
granting_department	Faculty of Health Science
publishDate	2015
url	https://ir.uitm.edu.my/id/eprint/22393/1/TD_NUR%20AZLIM%20ABDUL%20KASA%20HS%20B%2015_5.pdf
_version_	1783733812312670208

Patient satisfaction evaluation with the services in UiTM Vision Care Clinic / Nur Azlim Abdul Kasa

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