Customs officers' cyclical scheduling using : goal programming / Siti Khairunnisa Mohd Roslan

Scheduling is an important process for every workplace. Currently, the customs officers’ schedule-maker at the Royal Malaysian Customs Department (RMCD) in Bayan Lepas, Penang constructs the schedule manually, which is a very inefficient way. Thus, this study will help them arrange schedules in a...

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Main Author:	Mohd Roslan, Siti Khairunnisa
Format:	Thesis
Language:	English
Published:	2019
Subjects:	Management Computer software
Online Access:	https://ir.uitm.edu.my/id/eprint/25602/1/TD_SITI%20KHAIRUNNISA%20MOHD%20ROSLAN%20CS%20R%2019_5.pdf
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id	my-uitm-ir.25602
record_format	uketd_dc
spelling	my-uitm-ir.256022019-09-19T07:32:48Z Customs officers' cyclical scheduling using : goal programming / Siti Khairunnisa Mohd Roslan 2019-09-18 Mohd Roslan, Siti Khairunnisa Management Computer software Scheduling is an important process for every workplace. Currently, the customs officers’ schedule-maker at the Royal Malaysian Customs Department (RMCD) in Bayan Lepas, Penang constructs the schedule manually, which is a very inefficient way. Thus, this study will help them arrange schedules in an easier way with less effort and more efficient. The major objective of this study is to build a cyclical work schedule model for customs officers using goal programming. The minor objectives are to develop a new schedule that is fair and considers the working policies and preferences of customs officers, and to ease schedule-makers’ task of distributing schedules. This goal programming method considers working policies as hard constraints and the customs officers’ preferences as soft constraints. The LINGO 17.0 software was used to run the model. A 12-day 12 customs officers’ schedule was built to ease the process of developing the cyclical schedule. The built schedule will then be extended to cover the required total number of 24 customs officers in the department. The result obtained is in the form of an optimal solution where all the study’s goals were achieved. The model has generated a balanced work schedule for the workers which satisfy their preferences while also fulfilling the working regulations of the customs department. The customs officers will be separated into four different teams which consist of six members each, and six schedule sets will be applied for each customs officer in each team. The schedule will rotate continuously until all of them get to experience all six sets of their team members’ schedule. The schedule will then be cycled again from the starting schedule set after completed 72- days planning period. Other constraints such as public holidays and level of staff’s skills can be incorporating into this model for further research. 2019-09 Thesis https://ir.uitm.edu.my/id/eprint/25602/ https://ir.uitm.edu.my/id/eprint/25602/1/TD_SITI%20KHAIRUNNISA%20MOHD%20ROSLAN%20CS%20R%2019_5.pdf text en public degree Universiti Teknologi Mara Perlis Faculty of computer and mathematical sciences
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Management Computer software
spellingShingle	Management Computer software Mohd Roslan, Siti Khairunnisa Customs officers' cyclical scheduling using : goal programming / Siti Khairunnisa Mohd Roslan
description	Scheduling is an important process for every workplace. Currently, the customs officers’ schedule-maker at the Royal Malaysian Customs Department (RMCD) in Bayan Lepas, Penang constructs the schedule manually, which is a very inefficient way. Thus, this study will help them arrange schedules in an easier way with less effort and more efficient. The major objective of this study is to build a cyclical work schedule model for customs officers using goal programming. The minor objectives are to develop a new schedule that is fair and considers the working policies and preferences of customs officers, and to ease schedule-makers’ task of distributing schedules. This goal programming method considers working policies as hard constraints and the customs officers’ preferences as soft constraints. The LINGO 17.0 software was used to run the model. A 12-day 12 customs officers’ schedule was built to ease the process of developing the cyclical schedule. The built schedule will then be extended to cover the required total number of 24 customs officers in the department. The result obtained is in the form of an optimal solution where all the study’s goals were achieved. The model has generated a balanced work schedule for the workers which satisfy their preferences while also fulfilling the working regulations of the customs department. The customs officers will be separated into four different teams which consist of six members each, and six schedule sets will be applied for each customs officer in each team. The schedule will rotate continuously until all of them get to experience all six sets of their team members’ schedule. The schedule will then be cycled again from the starting schedule set after completed 72- days planning period. Other constraints such as public holidays and level of staff’s skills can be incorporating into this model for further research.
format	Thesis
qualification_level	Bachelor degree
author	Mohd Roslan, Siti Khairunnisa
author_facet	Mohd Roslan, Siti Khairunnisa
author_sort	Mohd Roslan, Siti Khairunnisa
title	Customs officers' cyclical scheduling using : goal programming / Siti Khairunnisa Mohd Roslan
title_short	Customs officers' cyclical scheduling using : goal programming / Siti Khairunnisa Mohd Roslan
title_full	Customs officers' cyclical scheduling using : goal programming / Siti Khairunnisa Mohd Roslan
title_fullStr	Customs officers' cyclical scheduling using : goal programming / Siti Khairunnisa Mohd Roslan
title_full_unstemmed	Customs officers' cyclical scheduling using : goal programming / Siti Khairunnisa Mohd Roslan
title_sort	customs officers' cyclical scheduling using : goal programming / siti khairunnisa mohd roslan
granting_institution	Universiti Teknologi Mara Perlis
granting_department	Faculty of computer and mathematical sciences
publishDate	2019
url	https://ir.uitm.edu.my/id/eprint/25602/1/TD_SITI%20KHAIRUNNISA%20MOHD%20ROSLAN%20CS%20R%2019_5.pdf
_version_	1783733863900512256

Customs officers' cyclical scheduling using : goal programming / Siti Khairunnisa Mohd Roslan

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