Factors affecting quality of work life among hotel executives in Kuala Lumpur / Ilyani Mohd Ghazali

The hotel industry is well known with its nature of operations which serves continuously within 24 hours a day, 7 days a week, 365 days a year or “24/7”. It is almost a norm for hotel employees and executives to be involved in long working hours or shifts. Most of their times are spent at work, sacr...

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Main Author:	Mohd Ghazali, Ilyani
Format:	Thesis
Language:	English
Published:	2016
Subjects:	Labor Work Working class Quality of life
Online Access:	https://ir.uitm.edu.my/id/eprint/27602/1/TM_ILYANI%20MOHD%20GHAZALI%20HM%2016_5.pdf
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id	my-uitm-ir.27602
record_format	uketd_dc
spelling	my-uitm-ir.276022022-06-21T07:45:07Z Factors affecting quality of work life among hotel executives in Kuala Lumpur / Ilyani Mohd Ghazali 2016 Mohd Ghazali, Ilyani Labor. Work. Working class Quality of life The hotel industry is well known with its nature of operations which serves continuously within 24 hours a day, 7 days a week, 365 days a year or “24/7”. It is almost a norm for hotel employees and executives to be involved in long working hours or shifts. Most of their times are spent at work, sacrificing quality times with family and loved ones. Hotel employees particularly the executives have to juggle between work responsibilities and family commitments to cope with the role pressure of managing a service oriented team. This study was conducted to identify the work variable, non-work variable and work-family conflict towards quality of work life among the hotel executives in Malaysia. A total of 168 questionnaires distributed to executives at 24 hotels rated as five stars in Kuala Lumpur, Malaysia. The response rate was 38 percent which represent a total of 51 questionnaires that was returned, usable and coded. Results showed that both work variable and non-work variable shows insignificant relationship with work-family conflict. Work variable has positive and significant relationship with quality of work life, opposite with non-work variable which shows insignificant relationship towards quality of work life. While, the workfamily conflict does not mediate the relationship between both work variable and quality of work life as well as the relationship between non-work variable and quality of work life in this study setting. Executives’ ability to gain control of their workload and manage a flexible work schedule contributed to their quality of work life. Job social support from both employer and family added to the advantage of executives’ quality of work life. Further research may include exploring other variables and perspectives such as different segment of hotels that might have variation in the result if similar study components were to be used. 2016 Thesis https://ir.uitm.edu.my/id/eprint/27602/ https://ir.uitm.edu.my/id/eprint/27602/1/TM_ILYANI%20MOHD%20GHAZALI%20HM%2016_5.pdf text en public masters Universiti Teknologi MARA Faculty of Hotel and Tourism Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Labor Work Working class Quality of life
spellingShingle	Labor Work Working class Quality of life Mohd Ghazali, Ilyani Factors affecting quality of work life among hotel executives in Kuala Lumpur / Ilyani Mohd Ghazali
description	The hotel industry is well known with its nature of operations which serves continuously within 24 hours a day, 7 days a week, 365 days a year or “24/7”. It is almost a norm for hotel employees and executives to be involved in long working hours or shifts. Most of their times are spent at work, sacrificing quality times with family and loved ones. Hotel employees particularly the executives have to juggle between work responsibilities and family commitments to cope with the role pressure of managing a service oriented team. This study was conducted to identify the work variable, non-work variable and work-family conflict towards quality of work life among the hotel executives in Malaysia. A total of 168 questionnaires distributed to executives at 24 hotels rated as five stars in Kuala Lumpur, Malaysia. The response rate was 38 percent which represent a total of 51 questionnaires that was returned, usable and coded. Results showed that both work variable and non-work variable shows insignificant relationship with work-family conflict. Work variable has positive and significant relationship with quality of work life, opposite with non-work variable which shows insignificant relationship towards quality of work life. While, the workfamily conflict does not mediate the relationship between both work variable and quality of work life as well as the relationship between non-work variable and quality of work life in this study setting. Executives’ ability to gain control of their workload and manage a flexible work schedule contributed to their quality of work life. Job social support from both employer and family added to the advantage of executives’ quality of work life. Further research may include exploring other variables and perspectives such as different segment of hotels that might have variation in the result if similar study components were to be used.
format	Thesis
qualification_level	Master's degree
author	Mohd Ghazali, Ilyani
author_facet	Mohd Ghazali, Ilyani
author_sort	Mohd Ghazali, Ilyani
title	Factors affecting quality of work life among hotel executives in Kuala Lumpur / Ilyani Mohd Ghazali
title_short	Factors affecting quality of work life among hotel executives in Kuala Lumpur / Ilyani Mohd Ghazali
title_full	Factors affecting quality of work life among hotel executives in Kuala Lumpur / Ilyani Mohd Ghazali
title_fullStr	Factors affecting quality of work life among hotel executives in Kuala Lumpur / Ilyani Mohd Ghazali
title_full_unstemmed	Factors affecting quality of work life among hotel executives in Kuala Lumpur / Ilyani Mohd Ghazali
title_sort	factors affecting quality of work life among hotel executives in kuala lumpur / ilyani mohd ghazali
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Hotel and Tourism Management
publishDate	2016
url	https://ir.uitm.edu.my/id/eprint/27602/1/TM_ILYANI%20MOHD%20GHAZALI%20HM%2016_5.pdf
_version_	1783733981532913664

Factors affecting quality of work life among hotel executives in Kuala Lumpur / Ilyani Mohd Ghazali

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