A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli

The research was conducted with the objective to determine the flour ofiice service quality at Renaissance Kata Bharu Hotel. The researcher has selected four variables as the factors that determine the quality of front office at Renaissance Kata Bharu Hotel which are courtesy, responsiveness, skill...

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Bibliographic Details
Main Author:	Ramli, Nur Haslina
Format:	Thesis
Language:	English
Published:	2008
Subjects:	Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/27824/2/27824.pdf
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id	my-uitm-ir.27824
record_format	uketd_dc
spelling	my-uitm-ir.278242024-05-03T07:13:09Z A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli 2008 Ramli, Nur Haslina Consumer satisfaction Customer services. Customer relations The research was conducted with the objective to determine the flour ofiice service quality at Renaissance Kata Bharu Hotel. The researcher has selected four variables as the factors that determine the quality of front office at Renaissance Kata Bharu Hotel which are courtesy, responsiveness, skill and assurance, Among than four, the researcher also tried (a investigate the front office service quality from the view of customer's perspective‘ 0n the other hand the researcher tried to evaluate the relationships among these variables to the front office service quality of Renaissance Kata Bharu Hotel. For this purpose, a research survey by using a structural questionnaire was conducted to gather the information required which could provide the answer to the subject marten There were 100 questionnaires collected from the respondetns who used front office service at Renaissance Kora Bharu Hotel. Faculty of Business and Management 2008 Thesis https://ir.uitm.edu.my/id/eprint/27824/ https://ir.uitm.edu.my/id/eprint/27824/2/27824.pdf text en public degree Universiti Teknologi MARA Faculty of Business and Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Consumer satisfaction Consumer satisfaction
spellingShingle	Consumer satisfaction Consumer satisfaction Ramli, Nur Haslina A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli
description	The research was conducted with the objective to determine the flour ofiice service quality at Renaissance Kata Bharu Hotel. The researcher has selected four variables as the factors that determine the quality of front office at Renaissance Kata Bharu Hotel which are courtesy, responsiveness, skill and assurance, Among than four, the researcher also tried (a investigate the front office service quality from the view of customer's perspective‘ 0n the other hand the researcher tried to evaluate the relationships among these variables to the front office service quality of Renaissance Kata Bharu Hotel. For this purpose, a research survey by using a structural questionnaire was conducted to gather the information required which could provide the answer to the subject marten There were 100 questionnaires collected from the respondetns who used front office service at Renaissance Kora Bharu Hotel.
format	Thesis
qualification_level	Bachelor degree
author	Ramli, Nur Haslina
author_facet	Ramli, Nur Haslina
author_sort	Ramli, Nur Haslina
title	A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli
title_short	A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli
title_full	A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli
title_fullStr	A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli
title_full_unstemmed	A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli
title_sort	study on the quality of front office service at renaissance kota bharu hotel / nur haslina ramli
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Business and Management
publishDate	2008
url	https://ir.uitm.edu.my/id/eprint/27824/2/27824.pdf
_version_	1804889612297961472

A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli

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