The effectiveness of e-Government services: a study on the e-Procurement system at the Ministry of Health (MOH) / Suhaida Mohd Kamirazaman

E-Government or electronic government is one of the categories in Information and Communication Technology (ICT) that widely used in many developing and developed countries as it provides great benefits to the Government in improving the quality of service to the people. e-Procurement is one of the...

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Main Author: Mohd Kamirazaman, Suhaida
Format: Thesis
Language:English
Published: 2019
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/28286/1/28286.pdf
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spelling my-uitm-ir.282862020-02-12T04:15:18Z The effectiveness of e-Government services: a study on the e-Procurement system at the Ministry of Health (MOH) / Suhaida Mohd Kamirazaman 2019 Mohd Kamirazaman, Suhaida Malaysia Records management Internet in public administration. Automatic data processing. Electronic data processing E-Government or electronic government is one of the categories in Information and Communication Technology (ICT) that widely used in many developing and developed countries as it provides great benefits to the Government in improving the quality of service to the people. e-Procurement is one of the e-Government services used by the Malaysian Government as a tool for the public procurement process. However, the effectiveness of the system is perceived below the target with more issues arise. Therefore, the purpose of this study is to determine the effectiveness of the e-Procurement system in public procurement. Besides, the study also aims to examine the relationship between the effectiveness of e-Procurement with the factors of accessibility, compatibility, user's attitude, and transparency of the system. This study has applied two related theories or models, namely the Success Model for Malaysian Government e-Procurement System and the Actual Used Model of Malaysia's e-Government System. The scope of the study was focused on the users of the e-Procurement system in the Ministry of Health, which involves government servants and suppliers. The study was conducted through quantitative research methods using a survey questionnaire. The findings of this study indicate that e- Procurement system was effective and give many benefits to the government and suppliers. In addition, factors of accessibility, compatibility, user's attitude, and transparency have significant implications and impact on the effectiveness of the e-Procurement system. Significant correlations have also been obtained, which indicate that there is a positive relationship between the effectiveness of the e-Procurement system and all the factors. The study also revealed that user's attitude becomes the main factor that influences the effectiveness of e-Procurement system. Therefore, several recommendations have been outlined and proposed for enhancement of the system which requires commitment from all parties, including government, vendor, users and suppliers. Future researchers are recommended to implement mix research methods and expand the scope of the study to increase data collection and enhance the accuracy of the study results. 2019 Thesis https://ir.uitm.edu.my/id/eprint/28286/ https://ir.uitm.edu.my/id/eprint/28286/1/28286.pdf text en public masters Universiti Teknologi MARA Faculty of Administrative Science and Policy Studies Vadeveloo, Thenmolli
institution Universiti Teknologi MARA
collection UiTM Institutional Repository
language English
advisor Vadeveloo, Thenmolli
topic Malaysia
Records management
Malaysia
spellingShingle Malaysia
Records management
Malaysia
Mohd Kamirazaman, Suhaida
The effectiveness of e-Government services: a study on the e-Procurement system at the Ministry of Health (MOH) / Suhaida Mohd Kamirazaman
description E-Government or electronic government is one of the categories in Information and Communication Technology (ICT) that widely used in many developing and developed countries as it provides great benefits to the Government in improving the quality of service to the people. e-Procurement is one of the e-Government services used by the Malaysian Government as a tool for the public procurement process. However, the effectiveness of the system is perceived below the target with more issues arise. Therefore, the purpose of this study is to determine the effectiveness of the e-Procurement system in public procurement. Besides, the study also aims to examine the relationship between the effectiveness of e-Procurement with the factors of accessibility, compatibility, user's attitude, and transparency of the system. This study has applied two related theories or models, namely the Success Model for Malaysian Government e-Procurement System and the Actual Used Model of Malaysia's e-Government System. The scope of the study was focused on the users of the e-Procurement system in the Ministry of Health, which involves government servants and suppliers. The study was conducted through quantitative research methods using a survey questionnaire. The findings of this study indicate that e- Procurement system was effective and give many benefits to the government and suppliers. In addition, factors of accessibility, compatibility, user's attitude, and transparency have significant implications and impact on the effectiveness of the e-Procurement system. Significant correlations have also been obtained, which indicate that there is a positive relationship between the effectiveness of the e-Procurement system and all the factors. The study also revealed that user's attitude becomes the main factor that influences the effectiveness of e-Procurement system. Therefore, several recommendations have been outlined and proposed for enhancement of the system which requires commitment from all parties, including government, vendor, users and suppliers. Future researchers are recommended to implement mix research methods and expand the scope of the study to increase data collection and enhance the accuracy of the study results.
format Thesis
qualification_level Master's degree
author Mohd Kamirazaman, Suhaida
author_facet Mohd Kamirazaman, Suhaida
author_sort Mohd Kamirazaman, Suhaida
title The effectiveness of e-Government services: a study on the e-Procurement system at the Ministry of Health (MOH) / Suhaida Mohd Kamirazaman
title_short The effectiveness of e-Government services: a study on the e-Procurement system at the Ministry of Health (MOH) / Suhaida Mohd Kamirazaman
title_full The effectiveness of e-Government services: a study on the e-Procurement system at the Ministry of Health (MOH) / Suhaida Mohd Kamirazaman
title_fullStr The effectiveness of e-Government services: a study on the e-Procurement system at the Ministry of Health (MOH) / Suhaida Mohd Kamirazaman
title_full_unstemmed The effectiveness of e-Government services: a study on the e-Procurement system at the Ministry of Health (MOH) / Suhaida Mohd Kamirazaman
title_sort effectiveness of e-government services: a study on the e-procurement system at the ministry of health (moh) / suhaida mohd kamirazaman
granting_institution Universiti Teknologi MARA
granting_department Faculty of Administrative Science and Policy Studies
publishDate 2019
url https://ir.uitm.edu.my/id/eprint/28286/1/28286.pdf
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