Performance measurement framework for local authorities in Sarawak / Siti Mardinah Abdul Hamid

Local Authorities play a crucial role in the new environment setting. Most Local Authorities operate in a competitive environment; as such, it is important to optimize performances. It is believed that performance measurement tools can help to identify weaknesses, clarify objectives and strategies,...

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Main Author:	Abdul Hamid, Siti Mardinah
Format:	Thesis
Language:	English
Published:	2019
Subjects:	Management Industrial Management
Online Access:	https://ir.uitm.edu.my/id/eprint/28289/1/28289.pdf
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id	my-uitm-ir.28289
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spelling	my-uitm-ir.282892020-02-12T06:56:42Z Performance measurement framework for local authorities in Sarawak / Siti Mardinah Abdul Hamid 2019 Abdul Hamid, Siti Mardinah Management. Industrial Management Risk management. Risk in industry. Operational risk Local Authorities play a crucial role in the new environment setting. Most Local Authorities operate in a competitive environment; as such, it is important to optimize performances. It is believed that performance measurement tools can help to identify weaknesses, clarify objectives and strategies, and improve management processes. While many theories on performance measurement and performance management have been developed mainly for large organizations over the past two decades, few have been tailored for Local Authorities. In addition, this research highlights that these tools are difficult to adapt to Local Authorities. This research aims to identify and ascertain the important factors that influence the performance of Local Authorities in Sarawak and, in doing so, to propose a new Performance Measurement Framework that is relevant and applicable to the local setting. Qualitative and quantitative procedures are employed with 300 respondents from all divisions in Sarawak. There are twenty-three (23) Local Authorities involved in this study. These Local Authorities are under the Ministry of Local Government and Community Development Sarawak. The research methodology includes literature reviews, focus group interviews, expert opinion pilot test, Multivariate Test, Exploratory Factor Analysis (EFA), Confirmatory Factor Analysis (CFA), Pearson Correlation Analysis, Reliability Test, Validity Test and Multiple Regression Analysis. From the procedures, eight (8) factors were identified. They are Capabilities, Resources, Environment, Strategy, Process, Measure Analysis, Innovation and Learning and Emphasize Measure. The findings revealed that Innovation and Learning is the most important factor that influences performance for Local Authorities. Capabilities factor, resources factor, and environmental factors are significantly important factors that influenced performance Local Authorities in Sarawak. The findings suggest that Local Authorities need to analyze the external and internal environment through innovation before implementing Performance Measurement. Importantly, Local Authorities must manage their capabilities accordingly, optimize and develop resources, and adapt to changes in the environment. Thus, it is important for Local Authorities to manage performance with an appropriate framework, where the priorities are to consider capabilities, resources, and analysis of internal and external environments through innovation and learning. 2019 Thesis https://ir.uitm.edu.my/id/eprint/28289/ https://ir.uitm.edu.my/id/eprint/28289/1/28289.pdf text en public phd doctoral Universiti Teknologi MARA Faculty of Business and Management Hamli, Jamil Abdullah, Firdaus
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Hamli, Jamil Abdullah, Firdaus
topic	Management Industrial Management Management Industrial Management
spellingShingle	Management Industrial Management Management Industrial Management Abdul Hamid, Siti Mardinah Performance measurement framework for local authorities in Sarawak / Siti Mardinah Abdul Hamid
description	Local Authorities play a crucial role in the new environment setting. Most Local Authorities operate in a competitive environment; as such, it is important to optimize performances. It is believed that performance measurement tools can help to identify weaknesses, clarify objectives and strategies, and improve management processes. While many theories on performance measurement and performance management have been developed mainly for large organizations over the past two decades, few have been tailored for Local Authorities. In addition, this research highlights that these tools are difficult to adapt to Local Authorities. This research aims to identify and ascertain the important factors that influence the performance of Local Authorities in Sarawak and, in doing so, to propose a new Performance Measurement Framework that is relevant and applicable to the local setting. Qualitative and quantitative procedures are employed with 300 respondents from all divisions in Sarawak. There are twenty-three (23) Local Authorities involved in this study. These Local Authorities are under the Ministry of Local Government and Community Development Sarawak. The research methodology includes literature reviews, focus group interviews, expert opinion pilot test, Multivariate Test, Exploratory Factor Analysis (EFA), Confirmatory Factor Analysis (CFA), Pearson Correlation Analysis, Reliability Test, Validity Test and Multiple Regression Analysis. From the procedures, eight (8) factors were identified. They are Capabilities, Resources, Environment, Strategy, Process, Measure Analysis, Innovation and Learning and Emphasize Measure. The findings revealed that Innovation and Learning is the most important factor that influences performance for Local Authorities. Capabilities factor, resources factor, and environmental factors are significantly important factors that influenced performance Local Authorities in Sarawak. The findings suggest that Local Authorities need to analyze the external and internal environment through innovation before implementing Performance Measurement. Importantly, Local Authorities must manage their capabilities accordingly, optimize and develop resources, and adapt to changes in the environment. Thus, it is important for Local Authorities to manage performance with an appropriate framework, where the priorities are to consider capabilities, resources, and analysis of internal and external environments through innovation and learning.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Abdul Hamid, Siti Mardinah
author_facet	Abdul Hamid, Siti Mardinah
author_sort	Abdul Hamid, Siti Mardinah
title	Performance measurement framework for local authorities in Sarawak / Siti Mardinah Abdul Hamid
title_short	Performance measurement framework for local authorities in Sarawak / Siti Mardinah Abdul Hamid
title_full	Performance measurement framework for local authorities in Sarawak / Siti Mardinah Abdul Hamid
title_fullStr	Performance measurement framework for local authorities in Sarawak / Siti Mardinah Abdul Hamid
title_full_unstemmed	Performance measurement framework for local authorities in Sarawak / Siti Mardinah Abdul Hamid
title_sort	performance measurement framework for local authorities in sarawak / siti mardinah abdul hamid
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Business and Management
publishDate	2019
url	https://ir.uitm.edu.my/id/eprint/28289/1/28289.pdf
_version_	1783734061677674496

Performance measurement framework for local authorities in Sarawak / Siti Mardinah Abdul Hamid

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