An integrative service operations management approach towards operations capabilities improvement: an evidence from service industries in Malaysia / Abg Hamizam Abg Mohar
Service sector has transformed itself as one of the key driver and contributors in today's economic systems. In addition to the increasing globalisation and technological development, its complementing nature that easily transcends beyond industry has further accelerated its transformation and...
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| Format: | Thesis |
| Language: | English |
| Published: |
2019
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| Online Access: | https://ir.uitm.edu.my/id/eprint/28319/1/28319.pdf |
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