The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak

This study investigate the relationship between Total Quality Management and firm performance at Kulim Technology Park Corporation (KTPC) Sdn. Bhd and its subsidiaries. The objectives of this study were to identify the most contributing factors of Total Quality Management towards firm performance at...

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Bibliographic Details
Main Author:	Abdul Razak, Nurhanisah
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Total quality management in education Total quality management in higher education
Online Access:	https://ir.uitm.edu.my/id/eprint/30921/1/30921.pdf
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id	my-uitm-ir.30921
record_format	uketd_dc
spelling	my-uitm-ir.309212020-06-05T09:48:12Z The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak 2017 Abdul Razak, Nurhanisah Total quality management in education. Total quality management in higher education This study investigate the relationship between Total Quality Management and firm performance at Kulim Technology Park Corporation (KTPC) Sdn. Bhd and its subsidiaries. The objectives of this study were to identify the most contributing factors of Total Quality Management towards firm performance at Kulim Technology Park Corporation (KTPC) Sdn. Bhd. and its subsidiaries and to examine the relationship between Total Quality Management and firm performance at Kulim Technology Park Corporation (KTPC) Sdn. Bhd. and its subsidiaries. This study only focus on the three elements of Total Quality Management which were training, customer focus and leadership. The findings of this study indicates that training and leadership had strong, positive relationship towards firm performance. Meanwhile, customer focus had a moderate, positive realationship towards firm performance. This study also found that Total Quality Management had strong, positive relationship towards the firm performance. 2017 Thesis https://ir.uitm.edu.my/id/eprint/30921/ https://ir.uitm.edu.my/id/eprint/30921/1/30921.pdf text en public degree Universiti Teknologi MARA Cawangan Kelantan Fakulty of Business and Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Total quality management in education Total quality management in higher education
spellingShingle	Total quality management in education Total quality management in higher education Abdul Razak, Nurhanisah The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak
description	This study investigate the relationship between Total Quality Management and firm performance at Kulim Technology Park Corporation (KTPC) Sdn. Bhd and its subsidiaries. The objectives of this study were to identify the most contributing factors of Total Quality Management towards firm performance at Kulim Technology Park Corporation (KTPC) Sdn. Bhd. and its subsidiaries and to examine the relationship between Total Quality Management and firm performance at Kulim Technology Park Corporation (KTPC) Sdn. Bhd. and its subsidiaries. This study only focus on the three elements of Total Quality Management which were training, customer focus and leadership. The findings of this study indicates that training and leadership had strong, positive relationship towards firm performance. Meanwhile, customer focus had a moderate, positive realationship towards firm performance. This study also found that Total Quality Management had strong, positive relationship towards the firm performance.
format	Thesis
qualification_level	Bachelor degree
author	Abdul Razak, Nurhanisah
author_facet	Abdul Razak, Nurhanisah
author_sort	Abdul Razak, Nurhanisah
title	The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak
title_short	The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak
title_full	The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak
title_fullStr	The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak
title_full_unstemmed	The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak
title_sort	relationship between total quality management and firm performance at kulim technology park coorporation sdn bhd and its subsidiaries / nurhanisah abdul razak
granting_institution	Universiti Teknologi MARA Cawangan Kelantan
granting_department	Fakulty of Business and Management
publishDate	2017
url	https://ir.uitm.edu.my/id/eprint/30921/1/30921.pdf
_version_	1783734094427848704

The relationship between total quality management and firm performance at Kulim Technology Park Coorporation Sdn Bhd and its subsidiaries / Nurhanisah Abdul Razak

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