Factors contributing to the delaying of electricity bill payment among TNB consumers: a case study at TNB Tanah Merah / Noor Hidayah Mohd Faisal Baskaran

The aim of the study was to examine the factors that contribute to the delaying of electricity bill payment among TNB consumers in Tanah Merah Kelantan. There are three factors being studied, which are: bill presentment, payment method and consumers’ attitude. TNB organisation has been chosen as the...

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Main Author:	Mohd Faisal Baskaran, Noor Hidayah
Format:	Thesis
Language:	English
Published:	2011
Subjects:	Study and teaching Research
Online Access:	https://ir.uitm.edu.my/id/eprint/32925/1/32925.pdf
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id	my-uitm-ir.32925
record_format	uketd_dc
spelling	my-uitm-ir.329252020-07-27T08:17:48Z Factors contributing to the delaying of electricity bill payment among TNB consumers: a case study at TNB Tanah Merah / Noor Hidayah Mohd Faisal Baskaran 2011-04 Mohd Faisal Baskaran, Noor Hidayah Study and teaching. Research The aim of the study was to examine the factors that contribute to the delaying of electricity bill payment among TNB consumers in Tanah Merah Kelantan. There are three factors being studied, which are: bill presentment, payment method and consumers’ attitude. TNB organisation has been chosen as the unit of analysis for this study. In collecting data, the researcher used both secondary and primary data. Moreover, questionnaires had been used in order to get feedback from the consumers. The researcher had distributed 100 questionnaires and had gotten back 100 respondents’ feedback. The data collected was then tested on its reliability, and then further analyzed using frequency analysis and Pearson Correlation Coefficient. Besides, Regression Analysis was used to test the hypotheses in this study. The findings of this paper suggest that only two factors are significant factors in explaining the reasons of electricity bill payment delaying among TNB consumers in Tanah Merah and one factor is rejected. Based from the results obtained in this study, the researcher suggests some recommendations that can help TNB organisation to improve their bill payment collection and increase the numbers of bill payment collection around Tanah Merah area 2011-04 Thesis https://ir.uitm.edu.my/id/eprint/32925/ https://ir.uitm.edu.my/id/eprint/32925/1/32925.pdf text en public degree Universiti Teknologi MARA Cawangan Kelantan Faculty of Business and Management Shari, Asma Shazwani
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Shari, Asma Shazwani
topic	Study and teaching Research
spellingShingle	Study and teaching Research Mohd Faisal Baskaran, Noor Hidayah Factors contributing to the delaying of electricity bill payment among TNB consumers: a case study at TNB Tanah Merah / Noor Hidayah Mohd Faisal Baskaran
description	The aim of the study was to examine the factors that contribute to the delaying of electricity bill payment among TNB consumers in Tanah Merah Kelantan. There are three factors being studied, which are: bill presentment, payment method and consumers’ attitude. TNB organisation has been chosen as the unit of analysis for this study. In collecting data, the researcher used both secondary and primary data. Moreover, questionnaires had been used in order to get feedback from the consumers. The researcher had distributed 100 questionnaires and had gotten back 100 respondents’ feedback. The data collected was then tested on its reliability, and then further analyzed using frequency analysis and Pearson Correlation Coefficient. Besides, Regression Analysis was used to test the hypotheses in this study. The findings of this paper suggest that only two factors are significant factors in explaining the reasons of electricity bill payment delaying among TNB consumers in Tanah Merah and one factor is rejected. Based from the results obtained in this study, the researcher suggests some recommendations that can help TNB organisation to improve their bill payment collection and increase the numbers of bill payment collection around Tanah Merah area
format	Thesis
qualification_level	Bachelor degree
author	Mohd Faisal Baskaran, Noor Hidayah
author_facet	Mohd Faisal Baskaran, Noor Hidayah
author_sort	Mohd Faisal Baskaran, Noor Hidayah
title	Factors contributing to the delaying of electricity bill payment among TNB consumers: a case study at TNB Tanah Merah / Noor Hidayah Mohd Faisal Baskaran
title_short	Factors contributing to the delaying of electricity bill payment among TNB consumers: a case study at TNB Tanah Merah / Noor Hidayah Mohd Faisal Baskaran
title_full	Factors contributing to the delaying of electricity bill payment among TNB consumers: a case study at TNB Tanah Merah / Noor Hidayah Mohd Faisal Baskaran
title_fullStr	Factors contributing to the delaying of electricity bill payment among TNB consumers: a case study at TNB Tanah Merah / Noor Hidayah Mohd Faisal Baskaran
title_full_unstemmed	Factors contributing to the delaying of electricity bill payment among TNB consumers: a case study at TNB Tanah Merah / Noor Hidayah Mohd Faisal Baskaran
title_sort	factors contributing to the delaying of electricity bill payment among tnb consumers: a case study at tnb tanah merah / noor hidayah mohd faisal baskaran
granting_institution	Universiti Teknologi MARA Cawangan Kelantan
granting_department	Faculty of Business and Management
publishDate	2011
url	https://ir.uitm.edu.my/id/eprint/32925/1/32925.pdf
_version_	1783734195664715776

Factors contributing to the delaying of electricity bill payment among TNB consumers: a case study at TNB Tanah Merah / Noor Hidayah Mohd Faisal Baskaran

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