Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi

This paper explores about the factors that influence to the customers’ satisfaction towards Islamic pawn shop adopted by banks at Temerloh. Specifically, this project paper examines four (4) types of factor that contribute to the level of customers’ satisfaction. For this project paper, a questionna...

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Main Author:	Mohd Tormidzi, Syafawati
Format:	Thesis
Language:	English
Published:	2011
Subjects:	Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/33524/1/33524.pdf
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id	my-uitm-ir.33524
record_format	uketd_dc
spelling	my-uitm-ir.335242020-08-13T04:08:51Z Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi 2011-04 Mohd Tormidzi, Syafawati Consumer satisfaction Customer services. Customer relations Finance, Islamic This paper explores about the factors that influence to the customers’ satisfaction towards Islamic pawn shop adopted by banks at Temerloh. Specifically, this project paper examines four (4) types of factor that contribute to the level of customers’ satisfaction. For this project paper, a questionnaire survey of 100 respondents is adopted. Agrobank and Bank Rakyat are the choices of an institution to make the questionnaire survey. It is because these two (2) types of bank are providing with Islamic pawn shop (Ar-Rahnu). This research is designed because we believe that the product called Ar-Rahnu are able to increase the revenue of institution if the institution can attract customers and increase the level of customer satisfaction to use this scheme as their sources of financial. The significant of the research is also want to expose to the readers and the future researchers that Islamic pawn shop (Ar-Rahnu) is not a second class business. The finding was discussing by using descriptive statistics analysis; multiple regression analysis and frequency distribution. The results indicate that all the independent variables except Shariah principle tend to influence to the customers’ satisfaction towards Islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh 2011-04 Thesis https://ir.uitm.edu.my/id/eprint/33524/ https://ir.uitm.edu.my/id/eprint/33524/1/33524.pdf text en public degree Universiti Teknologi MARA Cawangan Kelantan Faculty of Business and Management Zahari, Sabrina
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Zahari, Sabrina
topic	Consumer satisfaction Consumer satisfaction Consumer satisfaction
spellingShingle	Consumer satisfaction Consumer satisfaction Consumer satisfaction Mohd Tormidzi, Syafawati Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi
description	This paper explores about the factors that influence to the customers’ satisfaction towards Islamic pawn shop adopted by banks at Temerloh. Specifically, this project paper examines four (4) types of factor that contribute to the level of customers’ satisfaction. For this project paper, a questionnaire survey of 100 respondents is adopted. Agrobank and Bank Rakyat are the choices of an institution to make the questionnaire survey. It is because these two (2) types of bank are providing with Islamic pawn shop (Ar-Rahnu). This research is designed because we believe that the product called Ar-Rahnu are able to increase the revenue of institution if the institution can attract customers and increase the level of customer satisfaction to use this scheme as their sources of financial. The significant of the research is also want to expose to the readers and the future researchers that Islamic pawn shop (Ar-Rahnu) is not a second class business. The finding was discussing by using descriptive statistics analysis; multiple regression analysis and frequency distribution. The results indicate that all the independent variables except Shariah principle tend to influence to the customers’ satisfaction towards Islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh
format	Thesis
qualification_level	Bachelor degree
author	Mohd Tormidzi, Syafawati
author_facet	Mohd Tormidzi, Syafawati
author_sort	Mohd Tormidzi, Syafawati
title	Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi
title_short	Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi
title_full	Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi
title_fullStr	Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi
title_full_unstemmed	Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi
title_sort	customer’s satisfaction towards islamic pawn shop (ar-rahnu) adopted by banks at temerloh / syafawati mohd tormidzi
granting_institution	Universiti Teknologi MARA Cawangan Kelantan
granting_department	Faculty of Business and Management
publishDate	2011
url	https://ir.uitm.edu.my/id/eprint/33524/1/33524.pdf
_version_	1783734245102977024

Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi

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