Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang

The problem that causes the level of bankrupt’s satisfaction and perception through the interview session or the so-called consultation session has become a major issue in delivering a service quality provides by MdI as a government agency. Misinterpretation, communication barriers, the attitude of...

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Bibliographic Details
Main Author:	Bujang, Romzan
Format:	Thesis
Language:	English
Published:	2015
Subjects:	Consumer behavior Consumers' preferences Consumer research Including consumer profiling Consumer satisfaction Banking Auditing
Online Access:	https://ir.uitm.edu.my/id/eprint/36257/1/36257.pdf
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id	my-uitm-ir.36257
record_format	uketd_dc
spelling	my-uitm-ir.362572020-11-10T04:45:48Z Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang 2015-06 Bujang, Romzan Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Banking Auditing The problem that causes the level of bankrupt’s satisfaction and perception through the interview session or the so-called consultation session has become a major issue in delivering a service quality provides by MdI as a government agency. Misinterpretation, communication barriers, the attitude of the officer, and the way service was the part of the reason that cause the effective internal consultation is an essential prerequisite for effective consultation service. 2015-06 Thesis https://ir.uitm.edu.my/id/eprint/36257/ https://ir.uitm.edu.my/id/eprint/36257/1/36257.pdf text en public masters Universiti Teknologi MARA Cawangan Sarawak Administrative Science and Policy Studies
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Consumer behavior Consumers' preferences Consumer research Including consumer profiling Consumer satisfaction Banking Auditing
spellingShingle	Consumer behavior Consumers' preferences Consumer research Including consumer profiling Consumer satisfaction Banking Auditing Bujang, Romzan Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang
description	The problem that causes the level of bankrupt’s satisfaction and perception through the interview session or the so-called consultation session has become a major issue in delivering a service quality provides by MdI as a government agency. Misinterpretation, communication barriers, the attitude of the officer, and the way service was the part of the reason that cause the effective internal consultation is an essential prerequisite for effective consultation service.
format	Thesis
qualification_level	Master's degree
author	Bujang, Romzan
author_facet	Bujang, Romzan
author_sort	Bujang, Romzan
title	Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang
title_short	Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang
title_full	Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang
title_fullStr	Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang
title_full_unstemmed	Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang
title_sort	relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / romzan bujang
granting_institution	Universiti Teknologi MARA Cawangan Sarawak
granting_department	Administrative Science and Policy Studies
publishDate	2015
url	https://ir.uitm.edu.my/id/eprint/36257/1/36257.pdf
_version_	1783734331818115072

Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang

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