The effect of organizational citizenship behavior dimensions on employee engagement of Royal Malaysia Police in Kuching District / Dayang Mazura Abg Madzhi

The government is being one of the main service providers to the public, it expose complaints from public as the issues of service quality and service delivery have so far failed to meet the expectation of the ever demanding local communities. As Public Compliant Bureau (PCB) showed a bleak picture...

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Main Author:	Abg Madzhi, Dayang Mazura
Format:	Thesis
Language:	English
Published:	2018
Subjects:	Human behavior Behaviorism Neobehaviorism Behavioral psychology
Online Access:	https://ir.uitm.edu.my/id/eprint/36750/1/36750.pdf
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id	my-uitm-ir.36750
record_format	uketd_dc
spelling	my-uitm-ir.367502022-03-04T05:01:50Z The effect of organizational citizenship behavior dimensions on employee engagement of Royal Malaysia Police in Kuching District / Dayang Mazura Abg Madzhi 2018-01 Abg Madzhi, Dayang Mazura Human behavior. Behaviorism. Neobehaviorism. Behavioral psychology Work groups. Teams in the workplace The government is being one of the main service providers to the public, it expose complaints from public as the issues of service quality and service delivery have so far failed to meet the expectation of the ever demanding local communities. As Public Compliant Bureau (PCB) showed a bleak picture where Royal Malaysia Police (RMP) is among the highest complaint received was 343 complaints in 2016. Thus, in responding to PCB statistics and lack of depth research on government staff especially in Royal Malaysia Police, this research aims to determine the effect of Organizational Citizenship Behavior Dimensions on Employee Engagement among staff of Royal Malaysia Police. Generally, OCB is important for smooth functioning of an organization and performance of employee and organization as whole that leads to determine the relationship between two variables (organizational citizenship behaviour and employee engagement). The research design that is used in this study is descriptive research design. The study is focused at employees working in Royal Malaysia Police, Kuching District. The data are collected through structured questionnaire. The result of this study shows the findings may give potential input and believed to be significant and contribute further understanding about both variables in public sector. 2018-01 Thesis https://ir.uitm.edu.my/id/eprint/36750/ https://ir.uitm.edu.my/id/eprint/36750/1/36750.pdf text en public masters Universiti Teknologi MARA Cawangan Sarawak Faculty of Administrative Science and Policy Studies
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Human behavior Behaviorism Neobehaviorism Behavioral psychology Human behavior Behaviorism Neobehaviorism Behavioral psychology
spellingShingle	Human behavior Behaviorism Neobehaviorism Behavioral psychology Human behavior Behaviorism Neobehaviorism Behavioral psychology Abg Madzhi, Dayang Mazura The effect of organizational citizenship behavior dimensions on employee engagement of Royal Malaysia Police in Kuching District / Dayang Mazura Abg Madzhi
description	The government is being one of the main service providers to the public, it expose complaints from public as the issues of service quality and service delivery have so far failed to meet the expectation of the ever demanding local communities. As Public Compliant Bureau (PCB) showed a bleak picture where Royal Malaysia Police (RMP) is among the highest complaint received was 343 complaints in 2016. Thus, in responding to PCB statistics and lack of depth research on government staff especially in Royal Malaysia Police, this research aims to determine the effect of Organizational Citizenship Behavior Dimensions on Employee Engagement among staff of Royal Malaysia Police. Generally, OCB is important for smooth functioning of an organization and performance of employee and organization as whole that leads to determine the relationship between two variables (organizational citizenship behaviour and employee engagement). The research design that is used in this study is descriptive research design. The study is focused at employees working in Royal Malaysia Police, Kuching District. The data are collected through structured questionnaire. The result of this study shows the findings may give potential input and believed to be significant and contribute further understanding about both variables in public sector.
format	Thesis
qualification_level	Master's degree
author	Abg Madzhi, Dayang Mazura
author_facet	Abg Madzhi, Dayang Mazura
author_sort	Abg Madzhi, Dayang Mazura
title	The effect of organizational citizenship behavior dimensions on employee engagement of Royal Malaysia Police in Kuching District / Dayang Mazura Abg Madzhi
title_short	The effect of organizational citizenship behavior dimensions on employee engagement of Royal Malaysia Police in Kuching District / Dayang Mazura Abg Madzhi
title_full	The effect of organizational citizenship behavior dimensions on employee engagement of Royal Malaysia Police in Kuching District / Dayang Mazura Abg Madzhi
title_fullStr	The effect of organizational citizenship behavior dimensions on employee engagement of Royal Malaysia Police in Kuching District / Dayang Mazura Abg Madzhi
title_full_unstemmed	The effect of organizational citizenship behavior dimensions on employee engagement of Royal Malaysia Police in Kuching District / Dayang Mazura Abg Madzhi
title_sort	effect of organizational citizenship behavior dimensions on employee engagement of royal malaysia police in kuching district / dayang mazura abg madzhi
granting_institution	Universiti Teknologi MARA Cawangan Sarawak
granting_department	Faculty of Administrative Science and Policy Studies
publishDate	2018
url	https://ir.uitm.edu.my/id/eprint/36750/1/36750.pdf
_version_	1783734359283466240

The effect of organizational citizenship behavior dimensions on employee engagement of Royal Malaysia Police in Kuching District / Dayang Mazura Abg Madzhi

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