Resellers’ evaluation of TM consumer resellers training in meeting sales competency compliance requirements at Telekom Malaysia Berhad, Sarawak / Hawel Nyured... [et.al]

The purpose of this study is to evaluate the TM Consumer Resellers Training by Telekom Malaysia Berhad in Sarawak in the context of sales competency compliance requirements. This study aims to evaluate the training at reaction, learning, behaviour and result level as per Kirkpatrick Model for traini...

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Main Authors:	Nyured, Hawel, Nawawi, Nurerawady, Nawi, Rozita
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Labor Work Working class
Online Access:	https://ir.uitm.edu.my/id/eprint/36844/1/36844.pdf
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id	my-uitm-ir.36844
record_format	uketd_dc
spelling	my-uitm-ir.368442020-11-17T02:38:50Z Resellers’ evaluation of TM consumer resellers training in meeting sales competency compliance requirements at Telekom Malaysia Berhad, Sarawak / Hawel Nyured... [et.al] 2017-07 Nyured, Hawel Nawawi, Nurerawady Nawi, Rozita Labor. Work. Working class The purpose of this study is to evaluate the TM Consumer Resellers Training by Telekom Malaysia Berhad in Sarawak in the context of sales competency compliance requirements. This study aims to evaluate the training at reaction, learning, behaviour and result level as per Kirkpatrick Model for training evaluation. Utilizing the survey approach, the study consisted of 32 Resellers and 13 Reseller Principals as respondents which is the whole population of Resellers and Reseller Principals in Sarawak. The results of the study indicated that the Resellers were highly satisfied with the training programme. They have gained more knowledge on sales competency compliance, reported better sales competency compliance behaviours and work results after attending the training programme. Therefore, recommendations include to continue the TM Consumer Resellers Training programme in Sarawak as well as ensuring that the learning environment and working environment arc conducive towards the Resellers for them to show more improvements in meeting sales competency compliance requirements from TM. Training evaluation also has to be planned and implemented completely following the implementation of such training programme. Sales competency compliance is important for TM for the purpose of maintaining a good reputation and service quality as Resellers represent their company and product when performing sales for TM. 2017-07 Thesis https://ir.uitm.edu.my/id/eprint/36844/ https://ir.uitm.edu.my/id/eprint/36844/1/36844.pdf text en public masters Universiti Teknologi MARA Cawangan Sarawak Arshad Ayub Graduate Business School
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Labor Work Working class
spellingShingle	Labor Work Working class Nyured, Hawel Nawawi, Nurerawady Nawi, Rozita Resellers’ evaluation of TM consumer resellers training in meeting sales competency compliance requirements at Telekom Malaysia Berhad, Sarawak / Hawel Nyured... [et.al]
description	The purpose of this study is to evaluate the TM Consumer Resellers Training by Telekom Malaysia Berhad in Sarawak in the context of sales competency compliance requirements. This study aims to evaluate the training at reaction, learning, behaviour and result level as per Kirkpatrick Model for training evaluation. Utilizing the survey approach, the study consisted of 32 Resellers and 13 Reseller Principals as respondents which is the whole population of Resellers and Reseller Principals in Sarawak. The results of the study indicated that the Resellers were highly satisfied with the training programme. They have gained more knowledge on sales competency compliance, reported better sales competency compliance behaviours and work results after attending the training programme. Therefore, recommendations include to continue the TM Consumer Resellers Training programme in Sarawak as well as ensuring that the learning environment and working environment arc conducive towards the Resellers for them to show more improvements in meeting sales competency compliance requirements from TM. Training evaluation also has to be planned and implemented completely following the implementation of such training programme. Sales competency compliance is important for TM for the purpose of maintaining a good reputation and service quality as Resellers represent their company and product when performing sales for TM.
format	Thesis
qualification_level	Master's degree
author	Nyured, Hawel Nawawi, Nurerawady Nawi, Rozita
author_facet	Nyured, Hawel Nawawi, Nurerawady Nawi, Rozita
author_sort	Nyured, Hawel
title	Resellers’ evaluation of TM consumer resellers training in meeting sales competency compliance requirements at Telekom Malaysia Berhad, Sarawak / Hawel Nyured... [et.al]
title_short	Resellers’ evaluation of TM consumer resellers training in meeting sales competency compliance requirements at Telekom Malaysia Berhad, Sarawak / Hawel Nyured... [et.al]
title_full	Resellers’ evaluation of TM consumer resellers training in meeting sales competency compliance requirements at Telekom Malaysia Berhad, Sarawak / Hawel Nyured... [et.al]
title_fullStr	Resellers’ evaluation of TM consumer resellers training in meeting sales competency compliance requirements at Telekom Malaysia Berhad, Sarawak / Hawel Nyured... [et.al]
title_full_unstemmed	Resellers’ evaluation of TM consumer resellers training in meeting sales competency compliance requirements at Telekom Malaysia Berhad, Sarawak / Hawel Nyured... [et.al]
title_sort	resellers’ evaluation of tm consumer resellers training in meeting sales competency compliance requirements at telekom malaysia berhad, sarawak / hawel nyured... [et.al]
granting_institution	Universiti Teknologi MARA Cawangan Sarawak
granting_department	Arshad Ayub Graduate Business School
publishDate	2017
url	https://ir.uitm.edu.my/id/eprint/36844/1/36844.pdf
_version_	1783734368902053888

Resellers’ evaluation of TM consumer resellers training in meeting sales competency compliance requirements at Telekom Malaysia Berhad, Sarawak / Hawel Nyured... [et.al]

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